Job summary
An exciting opportunity has arisen to work with the Community Dental Service for Wiltshire and Swindon at our Swindon Site. This is a substantive, full time post. The post holder will be required to undertake a full range of reception duties including dealing with patients, making appointments, providing information, payment processing and banking and other elements of general office administration. Experience of general administration work is essential, along with good communication and organisational skills. Experience of a Dental IT system would be an advantage, but training will be given to the suitable candidate. Good IT skills are essential.
The post holder may be required to cover other sites within the service, so own transport is essential. This role will also require some weekend and bank holiday working for the Community Dental Out of Hours Service. The post holder will be required to work 0830 - 1700 with one hour lunch, Monday to Friday.
Main duties of the job
- Process and administer face to face, written, answerphone and telephone enquiries, requiring access to information and appointments in line with procedures and service standards. Where necessary liaise with interpreters and other stakeholders.
- Provide information and advice about dental services and access to NHS dental care for unregisteredpatients.
- Obtain personal details from the patients and other sensitive personal, social and medical information, oftenof a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality4. Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption from charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect, handle and patient payments. Take responsibility for security of monies.
About us
"Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives."
Job description
Job responsibilities
- Receive and prepare documentation for patients and ensure completion of NHS Dental Forms.
- Maintain and operate the appointments system including call forward of patients, filing of clinical records, and multiple appointment diaries. Collate performance data from the appointments system.
- Communicate with Dental Laboratories about prosthetic devices and co-ordinate arrangements with clinical diaries. Liaise with other health care professionals regarding patient care.
- Co-ordinate arrangements between Dental Practitioners and patients including organising domiciliary visits as well as clinics, co-ordinating travel with clinical diaries.
Please see the attached job description for full information
Job description
Job responsibilities
- Receive and prepare documentation for patients and ensure completion of NHS Dental Forms.
- Maintain and operate the appointments system including call forward of patients, filing of clinical records, and multiple appointment diaries. Collate performance data from the appointments system.
- Communicate with Dental Laboratories about prosthetic devices and co-ordinate arrangements with clinical diaries. Liaise with other health care professionals regarding patient care.
- Co-ordinate arrangements between Dental Practitioners and patients including organising domiciliary visits as well as clinics, co-ordinating travel with clinical diaries.
Please see the attached job description for full information
Person Specification
Education
Essential
- NVQ Level 3 or equivalent training and experience
Desirable
- RSA Intermediate or equivalent
- Knowledge of the NHS Dental Rules and Regulations
Experience
Essential
- Significant experience of general office work
- Experience of operating a cash handling system
- Experience of Health and Safety practice relative to this post
- Understanding of personal health and safety responsibilities
Desirable
- Previous experience of dental reception work
- Previous experience of working with Dental IT system
Person Specification
Education
Essential
- NVQ Level 3 or equivalent training and experience
Desirable
- RSA Intermediate or equivalent
- Knowledge of the NHS Dental Rules and Regulations
Experience
Essential
- Significant experience of general office work
- Experience of operating a cash handling system
- Experience of Health and Safety practice relative to this post
- Understanding of personal health and safety responsibilities
Desirable
- Previous experience of dental reception work
- Previous experience of working with Dental IT system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
