Job summary
This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship. Accordingly, we regret that any application will not be considered if this requirement is not met. Given the current UK immigration requirements this role is not eligible for sponsorship, and it is not possible for the Trust to sponsor applicants for a visa for this role
15 hrs per week (8:00 am till 16:00 pm Tuesday and Wednesday)
12 hrs per week (16:00 pm till 19:00 pm Monday, Tuesday, Wednesday, Thursday)
The Great Western Hospitals NHS Foundation Trust are recruiting for a Ward Clerk to support on Mercury Ward.
The Ward Clerk will undertake administrative work whilst also providing reception duties for the ward/department as per standard systems and processes, in order to support effective patient flow. The Ward Clerk will need to work without close supervision, using their own initiative when dealing with enquiries that arise. Close co-operation with Medical Records, Secretarial staff as well as the clinical staff, is vital. The post demands the ability to communicate at all levels with patients, relatives and medical colleagues to maintain a high standard of service to meet the needs of the patient and the business.
Main duties of the job
Work from Ward/department reception being the focal point of contact for patients and visitors as well as colleagues.
Answering the telephone, dealing with queries, transferring calls and taking messages when needed.
To keep the patient administration systems up to date and accurate at all times, including amending patient demographics, the input of admission, discharge referral and transfer information, tracking all health records to Ensure their current location is recorded as per Trust policy.
Case note maintenance. Filing paperwork/loose history and liaising with health records
Ensure admission and discharge book is kept up to date and accurate
Ensure daily ward list has been completed and accurate
Receive and welcome visitors onto the ward and providing appropriate ward information leaflets
Ensure property of deceased patients has been taken to Bereavement Services and to assist with patient valuables working alongside the Trusts Security department
About us
"Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives."
Job description
Job responsibilities
Sort and distribute general ward/department correspondence e.g. Referrals to other departments or services
Sort and distribute post to other staff members and patients
Upkeep and maintain the notes trolley on the ward, ensuring trolley is dust free, serviceable and stocked with the appropriate paperwork to enable speedier ward rounds
Report and record maintenance problems to the Trusts works department
Attend relevant ward/department meetings and take minutes if necessary e.g. MDTs
Please see attached JD for full responsibilities
Job description
Job responsibilities
Sort and distribute general ward/department correspondence e.g. Referrals to other departments or services
Sort and distribute post to other staff members and patients
Upkeep and maintain the notes trolley on the ward, ensuring trolley is dust free, serviceable and stocked with the appropriate paperwork to enable speedier ward rounds
Report and record maintenance problems to the Trusts works department
Attend relevant ward/department meetings and take minutes if necessary e.g. MDTs
Please see attached JD for full responsibilities
Person Specification
Qualifications
Essential
- Educated to GCSE level in English and Maths or overseas equivalent grade D or above
Desirable
- RSA or equivalent in Typing
- ECDL or equivalent
- NVQ level 2 in Customer Services / Business Administration / Team Leading Experience
Experience
Essential
- Recent experience in customer focussed environment
- In-depth IT and Amin skills
- Working knowledge of data protection and confidentiality
- Working to tight deadlines and managing conflicting priorities
Desirable
- Working knowledge of data protection and confidentiality
- Knowledge of Medical Terminology
- To have previously work in a medical, health or social care environment
Person Specification
Qualifications
Essential
- Educated to GCSE level in English and Maths or overseas equivalent grade D or above
Desirable
- RSA or equivalent in Typing
- ECDL or equivalent
- NVQ level 2 in Customer Services / Business Administration / Team Leading Experience
Experience
Essential
- Recent experience in customer focussed environment
- In-depth IT and Amin skills
- Working knowledge of data protection and confidentiality
- Working to tight deadlines and managing conflicting priorities
Desirable
- Working knowledge of data protection and confidentiality
- Knowledge of Medical Terminology
- To have previously work in a medical, health or social care environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
