Great Western Hospitals NHS Foundation Trust

Audiology Coordinator

The closing date is 20 October 2025

Job summary

An exciting opportunity has become available for a permanent Band 3 Audiology Coordinator to join our friendly team.

The post holder will be responsible for providing comprehensive administration support to our staff and patients within a supportive audiology team. We are looking for an individual with good communication skills and an excellent patient care attitude.

If this sounds like something you are looking for - we look forward to hearing from you!

Main duties of the job

Operationally responsible for the day-to-day delivery of key performance indicators for the Audiology department, in line with divisional and organisational goals and targets, including delivery of national targets like DMO1 (initial diagnostic target).
Be responsible for a good experience for all our patients and provide excellent customer service skills at all points of patient engagement.
Responsible for the standard and quality of the administration, to include arranging appointments, interpreters as required, cancelling and rebooking clinics, receiving patients attending the department for Audiology or ENT appointments.
Use waiting lists and other patient tracking reports to book outpatient appointments in line with the Trust's Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators

About us

Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Date posted

10 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rota

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

249-7490227

Job locations

Great Western Hospitals FT

Marlborough Road

Swindon

SN36BB

Job description

Job responsibilities

Work with service leads to ensure Referral to Treatment (RTT) and DMO1 performance targets are met, and patients are booked in order of chronology or clinical necessity and in accordance with the Trusts Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures.
Check all patient demographics at clinic attendance, updating changes on the Audiology patient administration system (AuditBase) and administering overseas patient payment forms.
Perform Audiology reception duties, including telephone calls & answerphone messages, booking patients on arrival, logging hospital transport, booking ENT patients for audios.
Ensure all patients attending clinic have a completed outcome entered on AuditBase and Medway as required.

Please see the attached Job Description for full information

Job description

Job responsibilities

Work with service leads to ensure Referral to Treatment (RTT) and DMO1 performance targets are met, and patients are booked in order of chronology or clinical necessity and in accordance with the Trusts Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures.
Check all patient demographics at clinic attendance, updating changes on the Audiology patient administration system (AuditBase) and administering overseas patient payment forms.
Perform Audiology reception duties, including telephone calls & answerphone messages, booking patients on arrival, logging hospital transport, booking ENT patients for audios.
Ensure all patients attending clinic have a completed outcome entered on AuditBase and Medway as required.

Please see the attached Job Description for full information

Person Specification

Education

Essential

Qualified to Vocational Level 3 or equivalent qualification, or experience in a similar role
Ability to meet Level 1 Literacy at selection
Ability to meet Level 3 Numeracy at selection

Desirable

Professional Health qualification in a relevant field
Evidence of continuing professional development
Evidence of Health & Safety training

Experience

Essential

Proven experience of developing administrative processes, analysing information, and report writing
Experience in implementing NHS policies and guidelines relevant to outpatient services
Experience and understanding of outpatient services and performance indicators
Evidence of significant administrative experience within a customer focused environment

Desirable

Experience of team working
Experience using AuditBase and Medway PMS
Experience of working in an area specialising in healthcare appointment making.

Person Specification

Education

Essential

Qualified to Vocational Level 3 or equivalent qualification, or experience in a similar role
Ability to meet Level 1 Literacy at selection
Ability to meet Level 3 Numeracy at selection

Desirable

Professional Health qualification in a relevant field
Evidence of continuing professional development
Evidence of Health & Safety training

Experience

Essential

Proven experience of developing administrative processes, analysing information, and report writing
Experience in implementing NHS policies and guidelines relevant to outpatient services
Experience and understanding of outpatient services and performance indicators
Evidence of significant administrative experience within a customer focused environment

Desirable

Experience of team working
Experience using AuditBase and Medway PMS
Experience of working in an area specialising in healthcare appointment making.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Great Western Hospitals FT

Marlborough Road

Swindon

SN36BB

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Great Western Hospitals FT

Marlborough Road

Swindon

SN36BB

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)