Systemic Anti-Cancer Treatment (SACT) Scheduler

Job description

Job responsibilities

1. Book appointments and manage treatment schedules for all patients referred for, or undergoing, SACT treatments from oncology and haematology teams, ensuring that treatments are scheduled within Cancer Waiting Times targets and clinically indicated timings.

2. Book appointments and manage outpatient treatment schedules for patients under the care of medical speciality teams.

3. Prompt communication with clinical teams regarding new patient appointments or changes to treatment schedules.

4. Demonstrates effective communication skills with patients and colleagues. Communicating information in a sensitive manner, managing challenging conversations and concerns appropriately.

5. Ability to organise workload, continuously assessing requests and booking appointments on a priority basis.

6. Liaise directly with patients regarding their treatment appointments, providing information of any associated appointments, managing patient expectations of the SACT delivery service.

7. Plan patient treatments in accordance with capacity of the day treatment units, considering a range of influencing factors such as nursing staff levels, availability of blood test results and sufficient time for pharmacy ordering and dispensing times. Able to judge complex situation, often with competing priorities.

8. Ensure capacity within the day treatment units is used efficiently, rescheduling appointments where necessary and ensuring any changes are communicated in a timely manner with colleagues and patients.

9. Document and maintain accurate patient records at all times, including amending patient demographics in accordance with the record keeping policy.

10. Answering the telephone, dealing with queries, transferring calls and taking messages when needed

11. Set up systems to collate information and reports regarding ward and staff activity for management purposes and ensure that information is updated where required.

12. In collaboration with relevant staff, collate nonclinical information and draft correspondence e.g. letters, reports, references and memorandums using own judgement and initiative.

13. Perform prescription administration linking each individual prescription per patient to scheduled appointments on the Aria system.

14. Ensure knowledge of SACT regimens and associated care or interventions, is up to date and appointments are booked in accordance with clinical protocols.

15. The post holder is required to have in-depth knowledge of both Aria and Bookwise systems and will be expected to trouble-shoot administrative issues and train colleagues to use the systems proficiently.

16. Work collaboratively with the cancer management team, escalating individual cases or insufficient capacity as appropriate.

17. Manage appointments for patients requiring a Peripherally Inserted Central Catheter (PICC), working collaboratively with the PICC Service to meet the needs of both services.

Person Specification

Qualifications

Essential

• Educated to GCSE level in English and Maths or overseas equivalent qualifications.
• NVQ level 3 in Customer Services or Business Administration or above

Desirable

• ECDL or equivalent.
• Specialist knowledge or experience of chemotherapy scheduling
• Communication Course

Experience

Essential

• Comprehensive IT skills.
• Experience of working within a multiagency / professional team
• Experience in an administrative background
• Recent experience in customer focussed environment.
• Experience of working to tight deadlines and managing conflicting priorities
• Experience of working to tight deadlines and managing conflicting priorities.

Desirable

• Working knowledge of data protection and confidentiality.
• Knowledge of Medical Terminology.
• To have previously worked in a medical, health or social care environment.
• Knowledge of ARIA and Bookwise systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Great Western Hospitals NHS Foundation Trust

Address

Great Western Hospital NHS Foundation Trust

Marlborough Road

Swindon

SN3 6BB

Employer's website

https://www.gwh.nhs.uk/ (Opens in a new tab)