Job summary
We are looking to recruit Band 3 Booking Clerks to join our Endoscopy Team here at the Great Western Hospital.
The successful candidate will provide a patient centered and focused, accurate and efficient booking service for Endoscopy procedures, in line with Trust Values of working together to provide the best service whilst putting the patient first.
This requires a sound knowledge of the Endoscopy booking system and booking protocols with an in-depth knowledge of the procedures undertaken. Full training is given which will involve an induction period. Once trained a confident approach is expected in using your own judgement to prioritise requests in accordance with trust guidelines, and within national and regional targets.
Main duties of the job
- To ensure that all patients requiring appointments are booked appropriately communicate and negotiate with patients and relatives, on the telephone, in person and in writing, making certain that the procedure is booked with patient agreement.
- To take responsibility for prioritising incoming requests and ensuring that they are booked accurately and according to urgency, thus ensuring maximum utilisation of resources available. This will often involve on the spot decision making.
- To highlight any capacity and demand issues to the Endoscopy Booking Team Leader.
- To have a full understanding of the examination preparations ensuring the correct information and instructions are given to the patient concerning patient preparation prior to the procedure, special instructions regarding patient medication in defined patient groups.
About us
Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Job description
Job responsibilities
- Understand and interpret trust waiting list information, and utilise this to ensure that speciality lists are booked appropriately.
- To be able to deal appropriately with patient complaints and concerns as a frontline response.
- To deal with enquires from GPs and other clinicians who require examination reports. To ensure that confidentiality is maintained at all times when dealing with highly sensitive clinical details and reports, in accordance with the Trusts Data Protection Policy.
- To monitor and update speciality wait list information as work progresses, and provide feedback to responsible manager.
- Understand and utilise a good working knowledge of national Referral to Treatment (RTT) rules and Cancer waiting times. Maintain knowledge of local and regional variations, including Interventions Not Normally Funded (INNF) and Independent Sector Treatment Centres (ISTC) transfer guidelines.
Please see the attached job description for full information
Job description
Job responsibilities
- Understand and interpret trust waiting list information, and utilise this to ensure that speciality lists are booked appropriately.
- To be able to deal appropriately with patient complaints and concerns as a frontline response.
- To deal with enquires from GPs and other clinicians who require examination reports. To ensure that confidentiality is maintained at all times when dealing with highly sensitive clinical details and reports, in accordance with the Trusts Data Protection Policy.
- To monitor and update speciality wait list information as work progresses, and provide feedback to responsible manager.
- Understand and utilise a good working knowledge of national Referral to Treatment (RTT) rules and Cancer waiting times. Maintain knowledge of local and regional variations, including Interventions Not Normally Funded (INNF) and Independent Sector Treatment Centres (ISTC) transfer guidelines.
Please see the attached job description for full information
Person Specification
Qualifications
Essential
Desirable
- NVQ or equivalent in Customer Service or Administration
- Trained in Microsoft Office packages e.g. Word, Excel
- Previous training in/use of Trust inhouse systems, such as Medway
Experience
Essential
- Working as part of a team
- Working under own initiative
- Working under pressure or to meet targets/deadlines
Desirable
- Working in a customer/patient care environment
- Line management
Person Specification
Qualifications
Essential
Desirable
- NVQ or equivalent in Customer Service or Administration
- Trained in Microsoft Office packages e.g. Word, Excel
- Previous training in/use of Trust inhouse systems, such as Medway
Experience
Essential
- Working as part of a team
- Working under own initiative
- Working under pressure or to meet targets/deadlines
Desirable
- Working in a customer/patient care environment
- Line management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
