Job summary
Band 3 Receptionist Administrator for Shalbourne Private Healthcare Bank / Temporary position
This role is offered on a part time basis of 30 hours per week (this can be negotiated), this means that candidates interested in working part time are encouraged to apply and will receive a salary on a pro rata basis.
An opportunity has arisen for a Receptionist Administrator to join us in Shalbourne Private Healthcare within Great Western Hospital.
We are looking for a well presented, enthusiastic and professional person to join our Private Patient Team.
The successful candidate will have excellent communication skills, both written and verbal and must be reliable, flexible and have good time management/organisation skills, using your own initiative to prioritise your workload. You will also be committed to patient confidentiality.
The position is for 30 hours a week on a 2 week shift basis, week 1 Wednesday 1pm to 8pm, Thursday and Friday 8am to 8pm and week 2 Monday and Tuesday 8am to 8pm, Wednesday 8am to 2pm.
Please note the hours / shift pattern can be negotiated.
Main duties of the job
Provide a welcoming front of house service at any of our department receptions; receiving patients and visitors and processing patient paperwork as they arrive for appointments, using our electronic patient record system and dealing with any enquiries that arise. You will also be dealing with occasional telephone enquiries on behalf of the Unit.
Provide flexible support and cover across the Reception Team as indicated by service need.
About us
Our culture is encouraging, supportive, and forward thinking and there is a commitment to continually improve the quality of our service to both patients and our Private Consultants.
Our Star Values
- Service We will put our patients first
- Teamwork We will work together
- Ambition We will aspire to provide the best service
- Respect We will act with integrity
Job description
Job responsibilities
Please see attached job description.
This job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role with initial and on-going discussions with the designated manager.
Job description
Job responsibilities
Please see attached job description.
This job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances, in discussion with the post holder. This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role with initial and on-going discussions with the designated manager.
Person Specification
Qualifications
Essential
- 3 GCSEs or equivalent experience including Maths and English
Desirable
- NVQ or equivalent in Customer Service or Administration
- Trained in Microsoft Office packages e.g. Word, Excel
- Previous training in/use of Trust in-house systems, such as Careflow
- Training in data protection
Experience
Essential
- Working as part of a team
- Working under own initiative
- Working under pressure or to meet targets/deadlines
Desirable
- Working in a customer/patient care environment
- Working in a hospital environment
Knowledge
Essential
- Excellent communication
- Ability to prioritise workload
- Willingness to learn new skills
- Flexibility
- Self-motivated
Person Specification
Qualifications
Essential
- 3 GCSEs or equivalent experience including Maths and English
Desirable
- NVQ or equivalent in Customer Service or Administration
- Trained in Microsoft Office packages e.g. Word, Excel
- Previous training in/use of Trust in-house systems, such as Careflow
- Training in data protection
Experience
Essential
- Working as part of a team
- Working under own initiative
- Working under pressure or to meet targets/deadlines
Desirable
- Working in a customer/patient care environment
- Working in a hospital environment
Knowledge
Essential
- Excellent communication
- Ability to prioritise workload
- Willingness to learn new skills
- Flexibility
- Self-motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
