Job summary
We are currently looking for an enthusiastic and highly motivated person to coordinate the requirements of the Keri Door Security Access system at GWH and support the wider Health, Safety, Fire and Security team as required by Team Manager.
You will be required to work autonomously within agreed parameters within the GWH Organisation, exercising a large measure of independent judgement and use of initiative, including the prioritisation of own workload whilst liaising with the Health & Safety team, Serco Security and Helpdesk as well as the Keri maintenance contractor alongside a variety of administrative tasks which includes but not exclusive to minute taking, preparation of meetings, analysis of data as required by Team Manager.
The successful post holder should possess excellent organisational and initiative skills, able to work proactively and methodically under pressure, manage multiple priorities and is an excellent communicator.
This post is based on the GWH site 5 days per week with flexibility when agreed.
Main duties of the job
1. Investigate reported faults with the Keri system. Make a risk-based decision as to whether the fault requires an emergency 4-hour call-out response from the Keri Maintenance provider on-call Engineer orwhether it can wait until next day.2. Log and monitor the maintenance provider response using admin systems in place ensuring that the response is as required and completed to the user's satisfaction. Keri Coordinator will manage the calllog register on H&S T drive to ensure Serco reported jobs are followed up to completion.3. Manage the 'Authorised Signature list' and audit to ensure Serco are using it efficiently to enable correct ID Badge access levels.4. To obtain a leavers list from ESR of staff leavers and provide this to the SERCO helpdesk with a monthly list of unused keri cards, for cards that have not been used for 90 days or more. Also, as part of this taskto monitor and audit the Help Desk that the process is up to date and running efficiently.5. To constantly monitor and follow up on a routine daily activity and respond proactively to any system faults identified before actual failures reported to helpdesk by users.
About us
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
Service We will put our patients first.Teamwork We will work together.Ambition We will aspire to provide the best service.Respect We will act with integrity.
Job description
Job responsibilities
Keri Door Security Access system
(Parts of this full-time role are conducted by Serco under the DSLS. Serco Helpdesk duties are as a front-end initial point of contact for Keri door functional faults these are forwarded on to the Keri Coordinator) to resolve in an effective and efficient manner.
1. Investigate reported faults with the Keri system. Make a risk-based decision as to whether the fault requires an emergency 4-hour call-out response from the Keri Maintenance provider on-call Engineer or whether it can wait until next day.
2. Log and monitor the maintenance provider response using admin systems in place ensuring that the response is as required and completed to the users satisfaction. The Keri Coordinator will manage the call log register to ensure Serco reported jobs are followed up to completion.
3. Manage the Authorised Signature list and audit to ensure Serco are using it efficiently to enable correct ID Badge access levels.
4. To obtain a leavers list from ESR and of staff leavers and provide this to the SERCO helpdesk with a monthly list of unused keri cards, for cards that have not been used for 90 days or more. Also, as part of this task to monitor and audit the Help Desk that the process is up to date and running efficiently.
5. To constantly monitor and follow-up on routine daily activities and respond proactively to any system faults identified before they become actual failures reported into Helpdesk by users.
6. To carry out a morning visit to the SERCO helpdesk to understand any concerns from the previous night as well as any outstanding concerns.
continued in the attached JD
Job description
Job responsibilities
Keri Door Security Access system
(Parts of this full-time role are conducted by Serco under the DSLS. Serco Helpdesk duties are as a front-end initial point of contact for Keri door functional faults these are forwarded on to the Keri Coordinator) to resolve in an effective and efficient manner.
1. Investigate reported faults with the Keri system. Make a risk-based decision as to whether the fault requires an emergency 4-hour call-out response from the Keri Maintenance provider on-call Engineer or whether it can wait until next day.
2. Log and monitor the maintenance provider response using admin systems in place ensuring that the response is as required and completed to the users satisfaction. The Keri Coordinator will manage the call log register to ensure Serco reported jobs are followed up to completion.
3. Manage the Authorised Signature list and audit to ensure Serco are using it efficiently to enable correct ID Badge access levels.
4. To obtain a leavers list from ESR and of staff leavers and provide this to the SERCO helpdesk with a monthly list of unused keri cards, for cards that have not been used for 90 days or more. Also, as part of this task to monitor and audit the Help Desk that the process is up to date and running efficiently.
5. To constantly monitor and follow-up on routine daily activities and respond proactively to any system faults identified before they become actual failures reported into Helpdesk by users.
6. To carry out a morning visit to the SERCO helpdesk to understand any concerns from the previous night as well as any outstanding concerns.
continued in the attached JD
Person Specification
Qualifications
Essential
- Administration qualification or equivalent training and experience
- Qualified to NVQ Level 2 or equivalent training and experience.
- IT qualification or equivalent training and experience.
- Health and Safety training or experience
Desirable
- DSE Trained
- Qualification/NVQ in Health & Safety
- IOSH working safely or equivalent
Experience
Essential
- Experience of general administration duties in a busy working environment
- Health and Safety Experience
Desirable
- Security experience regarding door access systems such as Keri and Doors.net software
Knowledge
Essential
- Good knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook.
- Excellent communication/ interpersonal skills.
- Advanced office organisational skills including the ability to prioritise task/time.
- To work effectively and autonomously, using own initiative.
Person Specification
Qualifications
Essential
- Administration qualification or equivalent training and experience
- Qualified to NVQ Level 2 or equivalent training and experience.
- IT qualification or equivalent training and experience.
- Health and Safety training or experience
Desirable
- DSE Trained
- Qualification/NVQ in Health & Safety
- IOSH working safely or equivalent
Experience
Essential
- Experience of general administration duties in a busy working environment
- Health and Safety Experience
Desirable
- Security experience regarding door access systems such as Keri and Doors.net software
Knowledge
Essential
- Good knowledge of Microsoft Office including Word, Excel, PowerPoint, and Outlook.
- Excellent communication/ interpersonal skills.
- Advanced office organisational skills including the ability to prioritise task/time.
- To work effectively and autonomously, using own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
