Job summary
Community Stroke team are looking for a compassionate person to join their team in a mainly administrative role, to assist with the smooth running of the referral and appointment process. There will be some occasional time spent assisting therapists delivering therapy to patients in their own homes.
We are based in Swindon Intermediate Care Centre on the Great Western Hospital site and provide rehabilitation for patients who have had a stroke.
We are a friendly, well established team of Therapists, Stroke Nurse and Rehabilitation Assistants, dedicated to providing excellent person centered care to stroke patients who have been discharged from hospital.
Main duties of the job
To work as part of the Business Support Team to provide an efficient and effective administration service and to input data to record management systems. To provide a professional and friendly reception service as required to patients/customers and colleagues. Ensure that any administration is completed accurately and in a timely manner in accordance with NHS and Trust policies and procedures.
The post holder will work across a number of different locations providing reciprocal cover arrangements.
To share with the Therapists the overall therapeutic aim: to enable or restore patients to the highest level of physical, mental and social independence as possible and support carers in their role. They will assist in clinical duties, when required, to include the implementation of treatment programmes for patients.
About us
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.Service We will put our patients firstTeamwork We will work togetherAmbition We will aspire to provide the best serviceRespect We will act with integrity
Job description
Job responsibilities
- Responsible for the daily business support of the Therapists within the Community Stroke Team working independently and managing own workload.
- Work with the line manager to continuously improve and develop the function including implementing policies or procedures for own work area.
- Monitor referrals into the Community Stroke Team to ensure targets between referral and assessment are met. Identify incorrect referrals e.g out of area patients, discuss with clinical team and redirectpatient to appropriate service as required.
- Manage clinical reports ensuring the outcomes of these are accessible on Medway and to referring clinicians.
Please see the attached job description for full information
Job description
Job responsibilities
- Responsible for the daily business support of the Therapists within the Community Stroke Team working independently and managing own workload.
- Work with the line manager to continuously improve and develop the function including implementing policies or procedures for own work area.
- Monitor referrals into the Community Stroke Team to ensure targets between referral and assessment are met. Identify incorrect referrals e.g out of area patients, discuss with clinical team and redirectpatient to appropriate service as required.
- Manage clinical reports ensuring the outcomes of these are accessible on Medway and to referring clinicians.
Please see the attached job description for full information
Person Specification
Education
Essential
- GCSE Maths and English at Grade C or above
- NVQ 3 or equivalent in relevant subject or equivalent experience and knowledge
Desirable
- NVQ in Business Administration/Customer Care
Experience
Essential
- Experience of working in a busy administrative role within a customer focused environment
- Experience of working in and supporting a multidisciplinary team
- Ability and/or experience in co-ordinating meetings/events/conferences
- Demonstrates a flexible and adaptable approach to workload management.
Desirable
- Experience of and/or ability to work in a team or independently
- Experience of working in a health or social care environment
Knowledge and skills
Essential
- Ability to act on own initiative and deal with non routine queries
- Excellent customer service skills
- Ability to demonstrate a good working knowledge of IT including Word, Excel and email.
- Demonstrate an understanding of data protection and confidentiality.
- Be able to prioritise own workload and remain calm under pressure
Desirable
- Demonstrate an understanding of Health & Safety in the workplace
- Demonstrate an understanding of a health and social care setting
- Demonstrate a knowledge of medical terminology
Person Specification
Education
Essential
- GCSE Maths and English at Grade C or above
- NVQ 3 or equivalent in relevant subject or equivalent experience and knowledge
Desirable
- NVQ in Business Administration/Customer Care
Experience
Essential
- Experience of working in a busy administrative role within a customer focused environment
- Experience of working in and supporting a multidisciplinary team
- Ability and/or experience in co-ordinating meetings/events/conferences
- Demonstrates a flexible and adaptable approach to workload management.
Desirable
- Experience of and/or ability to work in a team or independently
- Experience of working in a health or social care environment
Knowledge and skills
Essential
- Ability to act on own initiative and deal with non routine queries
- Excellent customer service skills
- Ability to demonstrate a good working knowledge of IT including Word, Excel and email.
- Demonstrate an understanding of data protection and confidentiality.
- Be able to prioritise own workload and remain calm under pressure
Desirable
- Demonstrate an understanding of Health & Safety in the workplace
- Demonstrate an understanding of a health and social care setting
- Demonstrate a knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
