Job summary
The postholder will, under the direction of the IT Technical Operations Manager, be expected to provide a comprehensive server and desktop infrastructure and implementation support service to the Trust.
Ensure documentation is produced and staff trained to support the ICT Business Continuity requirements.
You will be expected to ensure that a proactive approach to infrastructure support and design is adopted and that standard ways of working relating to server build, commissioning and recovery testing are achieved. You will help manage the Trust Active Directory and assigned IT Services. You will work closely with IT Project Managers supporting the various projects being undertaken and be expected to provide advice and guidance to ensure the correct infrastructure design is selected and that the Trust achieves best use and value from the Infrastructure used. You will work closely with the IT Technical Support Teams and will participate in the technical support duties to ensure that safe and efficient support processes are used. You will be exposed to administrative and all clinical areas including theatres and the morgue therefore you will be expected to communicate with all staff in an appropriate and sensitive manner.
Main duties of the job
The postholder will, under the direction of the IT Technical Operations Manager, be expected to provide a comprehensive server and desktop infrastructure and implementation support service to the Trust.
Ensure documentation is produced and staff trained to support the ICT Business Continuity requirements.
You will be expected to ensure that a proactive approach to infrastructure support and design is adopted and that standard ways of working relating to server build, commissioning and recovery testing are achieved. You will help manage the Trust Active Directory and assigned IT Services. You will work closely with IT Project Managers supporting the various projects being undertaken and be expected to provide advice and guidance to ensure the correct infrastructure design is selected and that the Trust achieves best use and value from the Infrastructure used. You will work closely with the IT Technical Support Teams and will participate in the technical support duties to ensure that safe and efficient support processes are used. You will be exposed to administrative and all clinical areas including theatres and the morgue therefore you will be expected to communicate with all staff in an appropriate and sensitive manner. You will be expected to play an active part in the development of the Technical Support service and as such will be required to create support packs and train IT Support Staff.
About us
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.
ServiceWe will put our patients first
TeamworkWe will work together
AmbitionWe will aspire to provide the best service
RespectWe will act with integrity
Job description
Job responsibilities
The postholder will, under the direction of the IT Technical Operations Manager, be expected to provide a comprehensive server and desktop infrastructure and implementation support service to the Trust.
Ensure documentation is produced and staff trained to support the ICT Business Continuity requirements.
You will be expected to ensure that a proactive approach to infrastructure support and design is adopted and that standard ways of working relating to server build, commissioning and recovery testing are achieved. You will help manage the Trust Active Directory and assigned IT Services. You will work closely with IT Project Managers supporting the various projects being undertaken and be expected to provide advice and guidance to ensure the correct infrastructure design is selected and that the Trust achieves best use and value from the Infrastructure used. You will work closely with the IT Technical Support Teams and will participate in the technical support duties to ensure that safe and efficient support processes are used. You will be exposed to administrative and all clinical areas including theatres and the morgue therefore you will be expected to communicate with all staff in an appropriate and sensitive manner. You will be expected to play an active part in the development of the Technical Support service and as such will be required to create support packs and train IT Support Staff. As a senior member of the Trust IT On-Call Team you will be required to provide 24 x 7 support, on a Rota basis, for all IT Services and liaise with specialised support groups and 3rd parties on incident resolution.
Job description
Job responsibilities
The postholder will, under the direction of the IT Technical Operations Manager, be expected to provide a comprehensive server and desktop infrastructure and implementation support service to the Trust.
Ensure documentation is produced and staff trained to support the ICT Business Continuity requirements.
You will be expected to ensure that a proactive approach to infrastructure support and design is adopted and that standard ways of working relating to server build, commissioning and recovery testing are achieved. You will help manage the Trust Active Directory and assigned IT Services. You will work closely with IT Project Managers supporting the various projects being undertaken and be expected to provide advice and guidance to ensure the correct infrastructure design is selected and that the Trust achieves best use and value from the Infrastructure used. You will work closely with the IT Technical Support Teams and will participate in the technical support duties to ensure that safe and efficient support processes are used. You will be exposed to administrative and all clinical areas including theatres and the morgue therefore you will be expected to communicate with all staff in an appropriate and sensitive manner. You will be expected to play an active part in the development of the Technical Support service and as such will be required to create support packs and train IT Support Staff. As a senior member of the Trust IT On-Call Team you will be required to provide 24 x 7 support, on a Rota basis, for all IT Services and liaise with specialised support groups and 3rd parties on incident resolution.
Person Specification
Qualifications
Essential
- Recognised industry standard IT qualification or equivalalent relevant product related training
- Server Technologies including: Windows 2016/2019/2022, Active Directory 2016.
- Software deployment technologies
- Asset management technologies - CRMDB
Desirable
- ITIL
- Project Planning
- Windows 11
Experience
Essential
- Experience in server support You must have worked in a complex IT environment performing server hardware and software maintenance to an advanced standard.
- Experience of working in an Acute NHS Trust
- Ability to lead by example, to encourage efficient, effective and safe working practices.
- Experience in working closely with equipment suppliers and key internal customers
Desirable
- Proven experience in technical support
- In depth experience of Active Directory
- Disaster Recovery
Knowledge
Essential
- Excellent telephony, verbal and written communication and interpersonal skills
- Ability to use Service Desk management software
- Ability to prioritise and work under pressure without direct supervision
Desirable
- Ability to help develop the IT Service
- Ability to identify where complex problems exist, analyse and provide solutions
Person Specification
Qualifications
Essential
- Recognised industry standard IT qualification or equivalalent relevant product related training
- Server Technologies including: Windows 2016/2019/2022, Active Directory 2016.
- Software deployment technologies
- Asset management technologies - CRMDB
Desirable
- ITIL
- Project Planning
- Windows 11
Experience
Essential
- Experience in server support You must have worked in a complex IT environment performing server hardware and software maintenance to an advanced standard.
- Experience of working in an Acute NHS Trust
- Ability to lead by example, to encourage efficient, effective and safe working practices.
- Experience in working closely with equipment suppliers and key internal customers
Desirable
- Proven experience in technical support
- In depth experience of Active Directory
- Disaster Recovery
Knowledge
Essential
- Excellent telephony, verbal and written communication and interpersonal skills
- Ability to use Service Desk management software
- Ability to prioritise and work under pressure without direct supervision
Desirable
- Ability to help develop the IT Service
- Ability to identify where complex problems exist, analyse and provide solutions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
