Job summary
Are you an experienced and registered pharmacy technician looking for a new and diverse challenge?
Are you interested in a leadership role that will take you to new heights, involving the management of a high-value, strategic commercial contract for the Trust's outsourced outpatient pharmacy services alongside overseeing the Trusts dispensary services?
Are you passionate about service improvements and making positive change, to help protect the NHS and overcome the challenges for the future?
If so, we are looking for an experienced, dynamic and forward thinking individual to lead, manage and be responsible for the agreed performance levels of both the outsourced contract agreement and the Trusts dispensary service, be a champion for positive change and innovation and maintain effective stakeholder management across all levels.
This is a stimulating, exciting and responsible role within the team, which will appeal to a career-minded individual who is committed to assuring exemplary service standards by monitoring, reviewing and benchmarking service delivery.
If you wish to discuss this post further or to arrange a visit please contact Rachel Longar, Pharmacy Operations Manager on 01793 605023 or via email r.longar@nhs.net
Main duties of the job
You will be responsible for the implementation, management, development, co-ordination, and monitoring of significant services across operational pharmacy services including Trust Dispensary services and Outsourced outpatient services.
You will monitor the performance of both in and outpatient services provided, in order to maintain quality and safety for patients. You will work closely with the third party outpatients provider to manage the outsourced contract by monitoring financial and operational performance. You will ensure that targets are met, against our agreed contract and KPI's, ensuring that accurate and appropriate billing occurs to meet the economic expectations of the partnership, supported by the Pharmacy Operations Manager.
Your role will require you to develop strong business relationships with the third-party provider and manage various stakeholders within the Trust, across all levels.
You will have the opportunity to lead on audits, projects and reports relating to both outpatient and inpatient services within the Trust. With this knowledge, you will also assist in undertaking the education of pharmacy staff and other healthcare workers in relation to both inpatient and outpatient pharmacy services.
About us
Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.Service We will put our patients firstTeamwork We will work togetherAmbition We will aspire to provide the best serviceRespect We will act with integrity
Just a mile off the M4 (Junction 15), and with a shuttle bus from Swindon town centre and station (every 15 minutes), getting here could not be any easier. The Trust employs over 4,000 staff, with around 104 working within Pharmacy which is a busy, friendly and forward thinking department housed in a modern building with excellent facilities both in clinical area's and for staff.
Job description
Job responsibilities
- Provide professional leadership and be responsible for the Trust dispensary team, ensuring that working practices meet requirements of medicines legislation, professional, local and national guidelines and that medicines are available in the appropriate quantities, places and times to meet the clinical needs of all patients.
- Establish and maintain appropriate arrangements to ensure that policies and procedures are developed, reviewed, and maintained and that they are adhered to by all staff working within dispensary services.
- Develop quality indicators and use them to monitor and evaluate and improve the performance of dispensary services, taking corrective action where necessary.
- Ensure roles and resources are planned to match workload, so that operational staffing is adequate on a day-to-day basis.
- Prepare reports and recommendations around service delivery (both quantitative and qualitative)
- Build and maintain collaborative relationships with the third party and all key stakeholders to ensure the best partnership and that you are the point of contact for all issues relating to the outsourced outpatient pharmacy promoting positive and effective communication.
- To ensure third party provider submits and meets agreed monthly KPI data set for services and meet with third party provider on a regular basis to monitor performance.
- Manage any areas of poor performance by third party providers and agree areas for improvement and service credits if appropriate.
- Develop performance standards and regular processes of auditing the service and work with the third-party provider to co-ordinate development and best practice including reviewing patient satisfaction surveys undertaken by the third-party provider.
- To develop and provide a monthly, quarterly or annual report as required on relevant aspects of the services
- To be responsible for processing all invoices from third party provider for services ensuring they are accurate, meet contract price or agreed best price expectations and develop and implement a system of validation and rebate as required.
- Identify areas for the development of new services with the third-party provider in line with the contracted value-added services. Liaising with other departments and directorates as needed to develop the role of pharmacy and support and plan the re-engineering of pharmacy services.
- To work as part of project groups on Trust wide initiatives affecting outpatient transformation plans and lead projects on behalf of the Trust and in liaison with third party provider in order to continually improve the service provided to patients
Job description
Job responsibilities
- Provide professional leadership and be responsible for the Trust dispensary team, ensuring that working practices meet requirements of medicines legislation, professional, local and national guidelines and that medicines are available in the appropriate quantities, places and times to meet the clinical needs of all patients.
- Establish and maintain appropriate arrangements to ensure that policies and procedures are developed, reviewed, and maintained and that they are adhered to by all staff working within dispensary services.
- Develop quality indicators and use them to monitor and evaluate and improve the performance of dispensary services, taking corrective action where necessary.
- Ensure roles and resources are planned to match workload, so that operational staffing is adequate on a day-to-day basis.
- Prepare reports and recommendations around service delivery (both quantitative and qualitative)
- Build and maintain collaborative relationships with the third party and all key stakeholders to ensure the best partnership and that you are the point of contact for all issues relating to the outsourced outpatient pharmacy promoting positive and effective communication.
- To ensure third party provider submits and meets agreed monthly KPI data set for services and meet with third party provider on a regular basis to monitor performance.
- Manage any areas of poor performance by third party providers and agree areas for improvement and service credits if appropriate.
- Develop performance standards and regular processes of auditing the service and work with the third-party provider to co-ordinate development and best practice including reviewing patient satisfaction surveys undertaken by the third-party provider.
- To develop and provide a monthly, quarterly or annual report as required on relevant aspects of the services
- To be responsible for processing all invoices from third party provider for services ensuring they are accurate, meet contract price or agreed best price expectations and develop and implement a system of validation and rebate as required.
- Identify areas for the development of new services with the third-party provider in line with the contracted value-added services. Liaising with other departments and directorates as needed to develop the role of pharmacy and support and plan the re-engineering of pharmacy services.
- To work as part of project groups on Trust wide initiatives affecting outpatient transformation plans and lead projects on behalf of the Trust and in liaison with third party provider in order to continually improve the service provided to patients
Person Specification
Qualifications
Essential
- NVQ level 3 in Pharmacy Services and a BTEC in Pharmaceutical science (or equivalent qualification and underpinning knowledge)
- Current registration as Pharmacy Technician with the General Pharmaceutical Council (GPhC)
- Accredited Checking Technician qualification
Desirable
- NVQ Level 3 in Management or equivalent knowledge and experience in Pharmacy management role
- Project management qualification
Experience
Essential
- In-depth broad post-qualification hospital Pharmacy Technician experience including the supervision or management of staff
- Good and broad understanding of current hospital pharmacy practice in order to lead and advise other staff
- Good knowledge of therapeutic drug use in clinical situations gained by ongoing education and CPD
- Good understanding of legal requirements, procedures, protocols governing clinical trials
- Good understanding of the procedures, protocols and legal requirements governing the issue of non licensed medicine
- Good knowledge of the legal requirements (Law and Ethics) for dispensing and supplying medicines, including CDs
- Project / Audit /QI work
- Experience of leading teams and staff management
- Excellent leadership skills with evidence of being an effective team player
Desirable
- Experience of organising and managing in busy and potentially stressful environments
- Recent hospital pharmacy experience
- Recruitment and selection experience
- Chairing meetings
- Procedure development
Knowledge
Essential
- Knowledge of Health and Safety at Work, COSHH, National and Local guidelines
- Understanding the principles of stock control systems / supply and security processes
- Understanding of clinical governance and its implications for service including quality and audit
- Knowledge of legislative aspects of medicines supply
- Able to work independently and show initiative within limits of own authority whilst following agreed procedures
- Good organisational and time management skills
Desirable
- Knowledge of Codes of Practice / Customer Care / NHS plan for Pharmacy
- Knowledge of wider NHS agenda and issues
- General Pharmaceutical Council professional guidelines
Person Specification
Qualifications
Essential
- NVQ level 3 in Pharmacy Services and a BTEC in Pharmaceutical science (or equivalent qualification and underpinning knowledge)
- Current registration as Pharmacy Technician with the General Pharmaceutical Council (GPhC)
- Accredited Checking Technician qualification
Desirable
- NVQ Level 3 in Management or equivalent knowledge and experience in Pharmacy management role
- Project management qualification
Experience
Essential
- In-depth broad post-qualification hospital Pharmacy Technician experience including the supervision or management of staff
- Good and broad understanding of current hospital pharmacy practice in order to lead and advise other staff
- Good knowledge of therapeutic drug use in clinical situations gained by ongoing education and CPD
- Good understanding of legal requirements, procedures, protocols governing clinical trials
- Good understanding of the procedures, protocols and legal requirements governing the issue of non licensed medicine
- Good knowledge of the legal requirements (Law and Ethics) for dispensing and supplying medicines, including CDs
- Project / Audit /QI work
- Experience of leading teams and staff management
- Excellent leadership skills with evidence of being an effective team player
Desirable
- Experience of organising and managing in busy and potentially stressful environments
- Recent hospital pharmacy experience
- Recruitment and selection experience
- Chairing meetings
- Procedure development
Knowledge
Essential
- Knowledge of Health and Safety at Work, COSHH, National and Local guidelines
- Understanding the principles of stock control systems / supply and security processes
- Understanding of clinical governance and its implications for service including quality and audit
- Knowledge of legislative aspects of medicines supply
- Able to work independently and show initiative within limits of own authority whilst following agreed procedures
- Good organisational and time management skills
Desirable
- Knowledge of Codes of Practice / Customer Care / NHS plan for Pharmacy
- Knowledge of wider NHS agenda and issues
- General Pharmaceutical Council professional guidelines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
