Job summary
ICES and Wheelchair Service comprises a dedicated and dynamic team located across two locations in Swindon. We are currently seeking to fill a full-time administrative role, which entails 37.5 hours per week.
The primary objective of this position is to efficiently manage the day-to-day administrative tasks for both the ICES and Wheelchair Service, in strict accordance with NHS and Trust policies. Our aim is to provide a seamless service experience for service users, colleagues, and service commissioners.
Main duties of the job
- To provide a courteous and efficient reception and enquiry service to all service users, colleagues and stakeholders, face to face and over the telephone
- To ensure that the relevant recommended National Wheelchair Minimum Standards & Equipment Standards are met
- Effectively use communication skills, written & oral, to maintain good working relationship with colleagues, contractors, suppliers and all stake holders
- To maintain an up to date computerised clinical and equipment database using correct procedures
- Process purchase orders for equipment, ensuring all documentation is recorded
- Process requests for modifications, repairs, deliveries and collections of equipment ensuring all documentation is recorded
- Manage appointments and online diary as required
- Attend meetings and training courses pertinent to the post as required
About us
The Swindon Wheelchair Service is a very friendly, hardworking team which consists of a clinical lead, 2 therapists, 2 rehab engineers, 3 technicians, 2 administrators and an office manager.
We pride ourselves on our strong work ethic and always strive for the best outcome for our service users but at the same time, work in a happy and relaxed atmosphere.
Job description
Job responsibilities
9. Liaise with other agencies such as Medical Engineering departments and the Approved Repairers for the Wheelchair Service
10. Input Referrals and Re-referrals on clinical database and send out relevant correspondence
11. Undertake any other general clerical duties as required for the effective and efficientfunctioning of the Wheelchair Service and Equipment Service
Job description
Job responsibilities
9. Liaise with other agencies such as Medical Engineering departments and the Approved Repairers for the Wheelchair Service
10. Input Referrals and Re-referrals on clinical database and send out relevant correspondence
11. Undertake any other general clerical duties as required for the effective and efficientfunctioning of the Wheelchair Service and Equipment Service
Person Specification
Qualifications
Essential
- GCSE Maths and English at grade C or above or equivalent
- Typing Qualification - Minimum RSA Stage 2 or equivalent
Desirable
- NVQ Level 3 in Business Administration or equivalent
Skills
Essential
- Ability to demonstrate a good working knowledge of IT including all Microsoft packages and E-mail
- An understanding of data protection and confidentiality
- Be able to prioritise own workload and remain calm under pressure.
- Confident but with an acknowledgement of own limitations and ability to identify when to escalate problems/situations
Desirable
- Knowledge of the SystmOne database
- Knowledge of the TCES/ProCloud database
Experience
Essential
- General office duties including using a clinical database
Person Specification
Qualifications
Essential
- GCSE Maths and English at grade C or above or equivalent
- Typing Qualification - Minimum RSA Stage 2 or equivalent
Desirable
- NVQ Level 3 in Business Administration or equivalent
Skills
Essential
- Ability to demonstrate a good working knowledge of IT including all Microsoft packages and E-mail
- An understanding of data protection and confidentiality
- Be able to prioritise own workload and remain calm under pressure.
- Confident but with an acknowledgement of own limitations and ability to identify when to escalate problems/situations
Desirable
- Knowledge of the SystmOne database
- Knowledge of the TCES/ProCloud database
Experience
Essential
- General office duties including using a clinical database
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
