Job summary
Level 2 Customer Service Apprenticeship
18 months Fixed Term Contract
We are looking for an apprentice full time to join our busy outpatient reception team who support the physiotherapists. The post will involve being trained in computer systems, answering the phone, dealing with queries from the general public and patients and general administrative tasks. The post will be interesting and varied; no two days are the same. Are you keen, willing to learn - this is the place to come and work and start your career in the NHS.
Main duties of the job
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Working in an Administration team to efficiently undertake basic administration and clerical duties as directed.
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Maintain strict confidentiality at all times and handle sensitive information.
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Data input, data extraction, photocopying, faxing, filing and typing duties as directed.
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Accurately enter data into software systems as appropriate and maintain filing systems in line with
organisational policies and procedures.
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Use of office equipment including photocopier, laminating machine, scanner and binding machine to
produce documents to a high standard.
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Deal with internal and external post and emails on a day to day basis, assist with incoming and
outgoing post tasks and to collect, sort and distribute incoming/outgoing mail.
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Support the teams to maintain accurate, timely and legible records, to obtain and retrieve records as
requested.
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Answer/deal with queries, both face to face and via the telephone, take messages and pass them on to
the relevant member of staff in an appropriate and timely manner. To respond to face to face and telephone enquiries in a friendly, courteous and professional manner, recording any messages efficiently and passing them to the relevant member of staff in an appropriate and timely manner
About us
We have a dedicated team based in the Academy, which is the Trust's learning and development centre who will support you in your apprenticeship programme. They will work very closely with you, your manager and apprenticeship provider to support learning objectives and workplace goals.
You will be employed on a 18 month fixed term contract on 37.5 hours per week (Monday to Friday) with time for personal study towards the apprenticeship standards. You will also be entitled to Annual Leave holiday inclusive of public holidays. As an apprentice with Great Western Hospital, you will also have the opportunity of a free Thamesdown Transport bus pass for the duration of your apprenticeship or equivalent monetary value towards a Stagecoach pass.
Job description
Job responsibilities
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Make telephone calls to obtain information, where necessary using an agreed list of questions and accurately recording responses.
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Provide appropriate reception cover and provide excellent customer care to our service users meeting and greeting as required.
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Liaise and interact with other users and colleagues as and when required in a professional manner.
Full duties can be found on the attached JD
Job description
Job responsibilities
-
Make telephone calls to obtain information, where necessary using an agreed list of questions and accurately recording responses.
-
Provide appropriate reception cover and provide excellent customer care to our service users meeting and greeting as required.
-
Liaise and interact with other users and colleagues as and when required in a professional manner.
Full duties can be found on the attached JD
Person Specification
Qualifications
Essential
- 4 GCSE's grade A*- D / 3-9 including Maths and English
- Ability to meet Level 1 literacy at selection
- Ability to meet entry Level 3 Numeracy at selection
- Committed to the completion of the apprenticeship qualification
Experience
Essential
- Demonstrate an understanding of customer care when liaising with the public on the telephone, electronic and / or face to face
- Some understanding of the apprenticeship role
Desirable
- Experience of team working
Skills
Essential
- Ability to work under supervision and confidence to seek advice when appropriate
- Accuracy and attention to detail and be to be able to work to deadlines
- Basic IT skills i.e. able to use email and internet to send and retrieve information
- Ability to maintain strict confidentiality at all times
Desirable
- Evidence of ability to complete tasks effectively
Person Specification
Qualifications
Essential
- 4 GCSE's grade A*- D / 3-9 including Maths and English
- Ability to meet Level 1 literacy at selection
- Ability to meet entry Level 3 Numeracy at selection
- Committed to the completion of the apprenticeship qualification
Experience
Essential
- Demonstrate an understanding of customer care when liaising with the public on the telephone, electronic and / or face to face
- Some understanding of the apprenticeship role
Desirable
- Experience of team working
Skills
Essential
- Ability to work under supervision and confidence to seek advice when appropriate
- Accuracy and attention to detail and be to be able to work to deadlines
- Basic IT skills i.e. able to use email and internet to send and retrieve information
- Ability to maintain strict confidentiality at all times
Desirable
- Evidence of ability to complete tasks effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
