Community Response Administrator

East of England Ambulance Service

Information:

This job is now closed

Job summary

Responsible for delivering effective administrative support, to all aspects of the volunteer engagement. Provide administrative support to the Volunteer Hub team. Be the first point of contact for internal and external communications for the Trust relating to volunteering and deal with all enquiries appropriately. Provide administrative support to appropriate meetings relating to the volunteers held at HQ. Responsible for holding all policies and procedures and to act as gate-keeper for all records where appropriate. Provide organisational support for key events, and social media communication with external stakeholders.

Main duties of the job

The main duties of this role are to organise all meeting dates, times and venues for the Volunteer Hub team, including undertaking all the administrative functions. Communicate the information both internally and externally to partners in a timely manner. Manage all regional volunteer meeting administration, liaising with COO and their office, other executives, directors, managers and volunteers in a manner consistent with the Trust values, communicating all agendas, action logs and minutes in a timely manner Communicate effectively through multiple platforms. Maintain governance of personnel data, and document control. Support the Community Response team in all administrative and organisational task required to enable the volunteers to provide clinical care to patients.

About us

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Date posted

17 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

247-A&E-CRAdmin-0425

Job locations

Melbourn

Melbourn

SG8 6NA


Job description

Job responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Job description

Job responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Person Specification

Qualifications

Essential

  • Previous experience of working in administration/NHS
  • 4 GCSE's or equivalent (including Maths and English)

Desirable

  • NVQ Level 3 in business administration

Skills and Knowledge

Essential

  • Ability to use all Microsoft packages
  • Strong verbal and written communication
  • Ability to prioritise workload

Desirable

  • Previous NHS expereince

Attributes

Essential

  • Flexible and adaptable
  • self motivated
  • Attention to detail
Person Specification

Qualifications

Essential

  • Previous experience of working in administration/NHS
  • 4 GCSE's or equivalent (including Maths and English)

Desirable

  • NVQ Level 3 in business administration

Skills and Knowledge

Essential

  • Ability to use all Microsoft packages
  • Strong verbal and written communication
  • Ability to prioritise workload

Desirable

  • Previous NHS expereince

Attributes

Essential

  • Flexible and adaptable
  • self motivated
  • Attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Ambulance Service

Address

Melbourn

Melbourn

SG8 6NA


Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)


Employer details

Employer name

East of England Ambulance Service

Address

Melbourn

Melbourn

SG8 6NA


Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)


For questions about the job, contact:

Safer Recruitment Administrator

Pip Montgomery

pip.montgomery@eastamb.nhs.uk

07720207921

Date posted

17 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

247-A&E-CRAdmin-0425

Job locations

Melbourn

Melbourn

SG8 6NA


Supporting documents

Privacy notice

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