ER Case Manager

East of England Ambulance Service

Information:

This job is now closed

Job summary

This role is responsible for managing and co-coordinating the Trust's employee relations casework and team, ensuring that case work is carried out in a timely, effective, and efficient way and in accordance with EEAST policies and procedures, current legislation and best practice.

The ER Case Manager will support the Head of ER in delivering a fully comprehensive, high quality and timely Employee Relations (ER) Service to the Trust.

The post holder will also deputise for the Deputy Head of Employee Relations as and when required.

Main duties of the job

In addition to the Employee Relations element of the role, there will also be some line management responsibility. You will be required to work with ER information systems along with other more general duties including projects. Striving to continuously improve ER services and report on activity and performance data.

About us

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Date posted

08 April 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

247-SS-ERCM-0225-A

Job locations

Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

Hybrid working - can be based at any site listed above

Various sites around the EAST of England

SG8 6NA


Job description

Job responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and click submit. Please note, CVs are not accepted.

Job description

Job responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and click submit. Please note, CVs are not accepted.

Person Specification

Qualifications

Essential

  • Educated to Masters level or equivalent experience, in related field
  • CIPD qualification

Desirable

  • Leadership/management qualification

Experience

Essential

  • Experience of advising on complex Employee Relations case, with a high case load
  • Knowledge of employment law
  • Good influencing skills
  • Good communication skills
  • Experience of supervising staff

Desirable

  • Experience of working in NHS
Person Specification

Qualifications

Essential

  • Educated to Masters level or equivalent experience, in related field
  • CIPD qualification

Desirable

  • Leadership/management qualification

Experience

Essential

  • Experience of advising on complex Employee Relations case, with a high case load
  • Knowledge of employment law
  • Good influencing skills
  • Good communication skills
  • Experience of supervising staff

Desirable

  • Experience of working in NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Ambulance Service

Address

Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

Hybrid working - can be based at any site listed above

Various sites around the EAST of England

SG8 6NA


Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)


Employer details

Employer name

East of England Ambulance Service

Address

Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

Hybrid working - can be based at any site listed above

Various sites around the EAST of England

SG8 6NA


Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)


For questions about the job, contact:

Head of Employee Relations

Karen Carter

Karen.carter@eastamb.nhs.uk

07917657193

Date posted

08 April 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

247-SS-ERCM-0225-A

Job locations

Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

Hybrid working - can be based at any site listed above

Various sites around the EAST of England

SG8 6NA


Supporting documents

Privacy notice

East of England Ambulance Service's privacy notice (opens in a new tab)