Job summary
The post holder will audit calls taken by the CAS team within our Emergency Operations Centre's to ensure high standards of quality and safety when directing patients to care pathways.
The post holder will also deliver training to members of the CAS and Agile Services Team including for both on boarding with CAD, MTS and Lowcode as well as any additional training required to support CPD to develop staff or as a result of finding trends within audit where more education is required.
Main duties of the job
- Quality assure clinical assessments of the CAS and agile services team. These will be routine audits, new clinician sign off audits and specific audits to assist with investigations to ensure robust, safe clinical assessments are taking place
- Assist with the identification of trends of lower compliance or areas required for development on an individual and team level and promote new initiatives on how to improve quality and standards.
- Training of new CAS/Agile Services team members with the CAD, MTS and lowcode software and telephone triage
- Deliver role specific training that has been identified using the data from the quality assurance process as well as delivering mandatory training identified by the trust as being required.
- Assist with mentoring of new staff members or support when additional mentoring is required of existing staff
- At times of high demand, there will be expectation to assist with clinical assessing patients in the live environment
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person Specification
Qualifications
Essential
- Registered Nurse, Paramedic, Allied Health Professional
Desirable
- Post registrations clinical qualifications
- Training qualification
Skills & Knowledge
Essential
- Clear verbal and written communication skills
- Commitment to CPD
- Articulate and consistent in approach to work
- Ability to use own initiative
Experience
Essential
- Currently working as a health care professional
- Clinical Triage experience
- Experience in secondary triage audit reporting
- Adequate, demonstrable post registration experience
Desirable
- Underpinning knowledge of the changing nature of ambulance targets
- Understanding the role of EOC
Personal Attributes
Essential
- Determination and ability to meet targets.
- Proactive professional and positive attitude and approach.
- Demonstrate self-confidence and personal driver.
- Innovative, Empethetic, Compassionate, Resilient
Person Specification
Qualifications
Essential
- Registered Nurse, Paramedic, Allied Health Professional
Desirable
- Post registrations clinical qualifications
- Training qualification
Skills & Knowledge
Essential
- Clear verbal and written communication skills
- Commitment to CPD
- Articulate and consistent in approach to work
- Ability to use own initiative
Experience
Essential
- Currently working as a health care professional
- Clinical Triage experience
- Experience in secondary triage audit reporting
- Adequate, demonstrable post registration experience
Desirable
- Underpinning knowledge of the changing nature of ambulance targets
- Understanding the role of EOC
Personal Attributes
Essential
- Determination and ability to meet targets.
- Proactive professional and positive attitude and approach.
- Demonstrate self-confidence and personal driver.
- Innovative, Empethetic, Compassionate, Resilient
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
