Job summary
This post is available at either of ourNorwich, Bedford or Chelmsford HQ's.
The post holder is responsible for the delivery of the operational Registration Authority (RA) services, including issuance and maintenance of both physical and virtual smartcards, as well as supporting the use of biometric authentication, to the Trust's staff and, with the Digital Service Manager: Service Desk, the strategic elements of this delivery.
Provide specialist support, information and advice about smartcards, access rights and their use to Digital staff, RA Agents, RA Sponsors and end users.
Ensure a comprehensive and efficient Registration Authority service for all professional and administrative staff within the Trust, other members of the health community and to other external agencies, as required.
Assist with the provision of local ad hoc reports and the delivery of all mandatory national returns within appropriate timescales.
Manage the introduction of new initiatives, liaising with staff at all levels within the organisations involved as required.
Deal with enquiries and use own judgement in providing the response.
Management and support of project implementations.
Undertake audits as required by national standards and local requirements.
Main duties of the job
Key Responsibilities of the Role
- Conducting identity checks to GPG45 Level 3 or 4 standards and issuing smartcards following proven identity verification.
- Training RA Agents and Sponsors to ensure competency in their roles and compliance with policies.
- Developing, implementing, and maintaining RA Policies and Procedures at the Trust Level, ensuring adherence to national standards.
- Auditing RA records (both digital and paper-based) and processes to ensure compliance with national and local standards.
- Managing RA-related activities such as certificate renewal, card unlocking, and handling lost or stolen smartcards.
- Ensuring access rights are removed promptly for leavers or those without a valid business justification, preventing potential security breaches.
- Managing and ordering specialist RA hardware and consumables.
- Maintenance and servicing of specialist RA hardware, and the managing and ordering of consumables, eg printer cartridges/cleaning materials.
- Supporting and deputising for other managers within the service delivery function.
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person Specification
Qualifications
Essential
- Educated to Degree Level in Computer Science or equivalent experience.
- Full DVLA Driving Licence, own vehicle with business insurance, with the ability to travel between sites, transporting work equipment as required.
Desirable
- Project/Programme Management Certification.
- ITIL v4 Foundation.
Experience
Essential
- RA Manager or RA Agent experience.
- Use of management information systems.
- Experience of working in a Service Desk/first line IT support role.
Desirable
- People management/leadership experience.
- Previous experience working in the NHS.
Skills and Knowledge
Essential
- Good communication skills with the ability to build interpersonal working relationships with staff at all levels of the Organisation, and external organisations.
- Advanced keyboard skills with a good working knowledge of MS Office products.
- Excellent organisational and time management skills.
- Methodical, logical and accurate approach to problem solving.
- Dealing with challenging people and situations.
- Ability to prioritise and multitask whilst maintaining high levels of attention to detail.
- Knowledge of the Data Protection Act 2018 and GDPR.
- Good working knowledge of NHS Information Governance and Digital Security practices.
- Knowledge of Registration Authority processes and systems.
Personal Qualities, Abilities and Attributes
Essential
- Access to own vehicle with the ability to travel to any of the Trust's 130 sites, transporting work equipment as required.
- Able to assess risks, anticipate difficulties and take the appropriate action when necessary.
- Ability to contribute to long-term strategic plans and to make short-term reactive decisions.
- Able to communicate technical information to non-technical staff in a way they can understand it.
- Able to deliver agreed priorities and targets to deadlines.
- Ability to use initiative and work with the minimum of supervision.
- Ability to create training packages and associated documentation, and provide training for users
EEAST Values and Behaviours
Essential
- Evidence that personal behaviour reflects Trust Values.
Person Specification
Qualifications
Essential
- Educated to Degree Level in Computer Science or equivalent experience.
- Full DVLA Driving Licence, own vehicle with business insurance, with the ability to travel between sites, transporting work equipment as required.
Desirable
- Project/Programme Management Certification.
- ITIL v4 Foundation.
Experience
Essential
- RA Manager or RA Agent experience.
- Use of management information systems.
- Experience of working in a Service Desk/first line IT support role.
Desirable
- People management/leadership experience.
- Previous experience working in the NHS.
Skills and Knowledge
Essential
- Good communication skills with the ability to build interpersonal working relationships with staff at all levels of the Organisation, and external organisations.
- Advanced keyboard skills with a good working knowledge of MS Office products.
- Excellent organisational and time management skills.
- Methodical, logical and accurate approach to problem solving.
- Dealing with challenging people and situations.
- Ability to prioritise and multitask whilst maintaining high levels of attention to detail.
- Knowledge of the Data Protection Act 2018 and GDPR.
- Good working knowledge of NHS Information Governance and Digital Security practices.
- Knowledge of Registration Authority processes and systems.
Personal Qualities, Abilities and Attributes
Essential
- Access to own vehicle with the ability to travel to any of the Trust's 130 sites, transporting work equipment as required.
- Able to assess risks, anticipate difficulties and take the appropriate action when necessary.
- Ability to contribute to long-term strategic plans and to make short-term reactive decisions.
- Able to communicate technical information to non-technical staff in a way they can understand it.
- Able to deliver agreed priorities and targets to deadlines.
- Ability to use initiative and work with the minimum of supervision.
- Ability to create training packages and associated documentation, and provide training for users
EEAST Values and Behaviours
Essential
- Evidence that personal behaviour reflects Trust Values.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
