Job summary
The PTS Operations Manager will have direct responsibility for effectively delivering operational staff and resources within a designated geographical area, achieving contractual Key Performance Indicators, and ensuring that the highest quality of care and patient satisfaction is maintained.
To provide support to the Service Delivery Manager and clerical administration staff within the designated area.
Direct line management to both operational and non-operational staff, overseeing mandatory training compliance, staff sickness and wellbeing, annual appraisals, and annual leave
The successful candidate will be required to work on site at Watford PTS Ambulance Station
Main duties of the job
To maintain the effective operation of the local PTS contracts within the designated area, providing guidance and direction daily to all staff, including operational and non-operational staff
Accountable for all day-to-day operational aspects within the geographical area, ensuring efficient and effective use of all resources to maximum potential
Responsible for monitoring service delivery, and communicating any relevant performance issues to the Service Delivery Manager, initiating remedial action, as required
Responsible for the delivery of an adequate number of vehicles daily, reporting, logging, and resolving vehicle and equipment faults
Providing and maintaining a minimum of 9 weeks forward planning roster for relief staff, utilisation of bank staff, and the allocation of overtime within budget and in line with Trust policies and procedures
Please read the attached Job Description for full duties
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
If you have previously applied, you do not need to submit another application.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
If you have previously applied, you do not need to submit another application.
Person Specification
Qualifications
Essential
- English and Maths GCSE grade C, or equivalent
- Full UK Driving Licence (up to 3 points may be considered, dependent on point code).
Desirable
- NVQ Level 4 in Management, or equivalent.
- Ambulance Care Assistant Qualification
Experience
Essential
- Experience of managing a team of more than 10 staff
- Experience of working within a multidisciplined team
- IT literate, with experience of Word, Excel, etc
Desirable
- Understanding of Quality Management Systems and auditing processes
- Knowledge of PTS Cleric and GRS Systems
Personal Qualities
Essential
- Excellent written and verbal communication skills
- Effective time management
- Ability to remain calm under pressure
- Excellent interpersonal and organisational skills
Desirable
- Physically capable of moving and handling patients using appropriate equipment
Person Specification
Qualifications
Essential
- English and Maths GCSE grade C, or equivalent
- Full UK Driving Licence (up to 3 points may be considered, dependent on point code).
Desirable
- NVQ Level 4 in Management, or equivalent.
- Ambulance Care Assistant Qualification
Experience
Essential
- Experience of managing a team of more than 10 staff
- Experience of working within a multidisciplined team
- IT literate, with experience of Word, Excel, etc
Desirable
- Understanding of Quality Management Systems and auditing processes
- Knowledge of PTS Cleric and GRS Systems
Personal Qualities
Essential
- Excellent written and verbal communication skills
- Effective time management
- Ability to remain calm under pressure
- Excellent interpersonal and organisational skills
Desirable
- Physically capable of moving and handling patients using appropriate equipment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
