Job summary
To provide and embed a supportive, motivational and compassionate leadership culture across the EOC This role is a key leadership role in supporting EEAST in continuing our journey and consistently deliver our vision and values.
This role will be required to work within the EOC's and hybrid working. The position will be based at Norwich and Chelmsford EOC.
This role attracts Section 2 unsocial and the EOC Clinical Workforce Managers will be required to work weekends (1 in every 3) and no night working.
Main duties of the job
Accountable to the EOC Senior Managers Clinical Services and responsible for management of a defined group of staff within their portfolio of responsibility. This will include some line management functions of EOC based teams which may include clinical staff and non-clinical EOC staff.
The EOC Clinical Workforce Manager (CWM) is responsible for ensuring their teams maintain compliance with all relevant key quality and workforce requirements. The role will be accountable for a range of key performance indicators for groups of multi-disciplinary teams.
The CWM will work autonomously providing working cover which will ensure continuity of management and providing high quality visible leadership. This will the EOC Clinical Workforce Manager to receive the appropriate tactical commander education.
The CWM will operate flexibly across the defined area of responsibility and they will provide support, guidance and advice to all staff based at, or visiting, the EOCs. The role will provide the named leadership point of contact (within area of responsibility) for all staff related issues and be an interface with local stakeholders and external agencies as required.
The CWM will also act as an advocate for aligning the Trust service delivery for Mental Health services
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person Specification
Qualifications
Essential
- Management Qualification or postgraduate degree level or equivalent level of relevant exposure and experience acquired within a similar environmentironment
- A Bachelor's Degree (or equivalent) in Nursing or Paramedic Science (IHCD)
- Recognised Qualification in MH speciality
Desirable
- A first line Managers qualification equivalent to ILM level 4 or above
Skills and Knowledge
Essential
- Ability to lead, motivate, coach and manage teams successfully
- Ability to manage time and to work to deadlines
- Ability to collate and analyse data in order to produce robust management reports
Desirable
- Making and owning autonomous decisions in fast paced highly pressurised environments to exacting deadlines.
Experience
Essential
- Experience of managing teams successfully
- Experience of managing and resolving complex and sensitive staff issues with the utmost discretion
Desirable
- Experience of working in a management role within a Health Care setting delivering a call centre service.
Personal Attributes
Essential
- Calm, assertive and personable
- Ability to remain organised, efficient and calm under pressure
- Excellent interpersonal skills, with the ability to get things done in co-operation with others, and as part of a support team
Person Specification
Qualifications
Essential
- Management Qualification or postgraduate degree level or equivalent level of relevant exposure and experience acquired within a similar environmentironment
- A Bachelor's Degree (or equivalent) in Nursing or Paramedic Science (IHCD)
- Recognised Qualification in MH speciality
Desirable
- A first line Managers qualification equivalent to ILM level 4 or above
Skills and Knowledge
Essential
- Ability to lead, motivate, coach and manage teams successfully
- Ability to manage time and to work to deadlines
- Ability to collate and analyse data in order to produce robust management reports
Desirable
- Making and owning autonomous decisions in fast paced highly pressurised environments to exacting deadlines.
Experience
Essential
- Experience of managing teams successfully
- Experience of managing and resolving complex and sensitive staff issues with the utmost discretion
Desirable
- Experience of working in a management role within a Health Care setting delivering a call centre service.
Personal Attributes
Essential
- Calm, assertive and personable
- Ability to remain organised, efficient and calm under pressure
- Excellent interpersonal skills, with the ability to get things done in co-operation with others, and as part of a support team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
