Job summary
To manage and provide leadership in managing the day-to-day activity of the non-emergency Patient Transport Service Control Centre in Stevenage, to ensure a smooth and efficient running of the service and the contracts managed within it. To provide support and supervision to the team of Day Controllers and Planners working in the control centre.
Main duties of the job
Management of the day to day activity of the PTS Control Centre and to ensure the needs of patients, customers and staff are met.
Measure performance against key performance indicators and implement changes to improve where necessary
Responsible for ensuring correct staffing levels always maintained to deliver quality of service in line with service level agreements. This includes rota management for all PTS Control Centre staff
Liaise with the relevant Service Delivery Manager as appropriate to ensure governance procedures are maintained in accordance to contractual standards as required.
To manage the complaints procedures for the PTS Control Centre
Set objectives for colleagues and teams within your control
Support staff in undertaking the full range of their responsibilities for operational efficiency.
Manage PTS Control Centre staff performance through use of key performance indicators agreed with the Service Delivery Manager
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person Specification
Qualifications
Essential
- English and Maths GCSE C
- NVQ 4 Business Management or equivalent qualification
Desirable
- NVQ in Supervisory Management
Skills and Experience
Essential
- Excellent verbal and written communication skills
- Excellent IT skills
- At least 12 months experience in a management role
- At least 12 months experience of managing a team
- Analytical and Problem Solving Skills
Desirable
- Previous experience of PTS
- Experience of GRS and Cleric
Personal Aptitude
Essential
- Ability to remain organised and calm under pressure
- Approachable and personable
Person Specification
Qualifications
Essential
- English and Maths GCSE C
- NVQ 4 Business Management or equivalent qualification
Desirable
- NVQ in Supervisory Management
Skills and Experience
Essential
- Excellent verbal and written communication skills
- Excellent IT skills
- At least 12 months experience in a management role
- At least 12 months experience of managing a team
- Analytical and Problem Solving Skills
Desirable
- Previous experience of PTS
- Experience of GRS and Cleric
Personal Aptitude
Essential
- Ability to remain organised and calm under pressure
- Approachable and personable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
