Job summary
This is a senior operational management position, providing effective leadership and direction to all staff and contractors providing Private Ambulance Services (PAS).
Main duties of the job
The post holder will hold the staff and contractors within their area to account for ensuring operational and clinical performance, to contribute to national performance standards and local Key Performance Indicators, which support optimal clinical outcomes and best patient experience and safety.
The post holder will be responsible for the implementation, and future development, of EEAST's Clinical/UEC Strategy, focusing internally on Trust development whilst working closely alongside their Line Manager, who will be focusing externally on wider integrated care and collaborative working.
The post holder will play a major part in the service planning process of the Trust and will be involved in a number of key strategic and operational developments, including significant business change processes.
They will be responsible for the management and safe provision of Private Ambulance Services. This will require an ability to communicate clearly and concisely within the Organisation and with external agents.
In collaboration with other leaders in Finance, Procurement, Planning & Resourcing, and Safeguarding, ensure continuous evaluation of clinical activities, standards, and service development.
Assist and support the development of cultural improvement, ensure the clinical quality agenda is continuously developed and evaluated through clinical audit and to be accountable for clinical performance in the PAS Sector.
About us
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person Specification
Qualifications
Essential
- Master's degree, Level 7 or equivalent professional qualification, and/or substantial demonstrable experience in a similar role or setting.
- Management qualification equivalent to ILM Level 4 or above, or equivalent experience.
- Evidence of up-to-date personal and professional development.
Desirable
- Full Driving Licence, valid in the UK, and with no more than 6 penalty points.
- European Computer Driving Licence or demonstrable working knowledge of using the full range of Microsoft Office applications.
Skills and Knowledge
Essential
- Demonstrating Continuous Personal Development including Management, Organisation Development, and Change Management.
- Planning and prioritising conflicting demands and often unpredictable work patterns.
- Creating a clear vision and translating strategies into operational plans.
- Managing extensive/multimillion pound budgets.
- Knowledge of project management concepts.
- Delivering services that demonstrate value for money and making economies where required.
- Receiving, interpreting, and analysing complex data to increase understanding and inform decision making.
- Presenting complex, sensitive, or contentious information to internal and external groups.
- Excellent written and verbal communication skills including the ability to present a reasoned and contentious argument to a range of audiences and atmospheres.
- Demonstrates a good working knowledge of audit that ensures continuous improvement in the quality of service delivery.
- Ability to analyse complex statistical information or simultaneous events, and draw conclusion and actions from them.
- Demonstrate effective delegation skills.
- Competent in Microsoft Windows, including Word, Excel, Outlook, and other related packages, or willing to learn.
Desirable
- Demonstrates a good understanding of the NHS Agenda.
Experience
Essential
- Demonstrable current senior management experience within a complex organisation.
- Delivering and improving operational performance at a senior level.
- Negotiating and establishing effective partnerships with multi stakeholders and trade unions.
- Investigating and chairing hearings.
- Experience of managing teams at senior level within complex and multidisciplinary organisations.
- Experience of successfully motivating staff to reach their full potential.
- Experience of delivering improvements whilst maintaining staff morale and commitment.
Desirable
- Devising and managing change programmes.
- Previous or current working in the NHS or in Emergency Services settings.
Personal Attributes
Essential
- Demonstrating role model leadership behaviours and adapting styles to match situations and audiences.
- Being accountable for results and actions and, in turn, holding others to account.
- Upholding the Trust Values
- Leading, inspiring, motivating, developing, and managing teams of managers and staff day to day, and in a variety of situations.
- Communicating (orally and in writing), adapting the styles and messages to match the situation and audiences, including delivering difficult information and, at times, in distressing or emotional circumstances.
- Effective persuading, influencing, and negotiating skills to achieve beneficial outcomes.
- Initiating, building, and maintaining relationships with internal and external key stakeholders; developing partnerships and cooperative working.
- Demonstrating a passion for the delivery of quality services.
- Meeting the requirements of Government Special Clearance Security Level if required.
Person Specification
Qualifications
Essential
- Master's degree, Level 7 or equivalent professional qualification, and/or substantial demonstrable experience in a similar role or setting.
- Management qualification equivalent to ILM Level 4 or above, or equivalent experience.
- Evidence of up-to-date personal and professional development.
Desirable
- Full Driving Licence, valid in the UK, and with no more than 6 penalty points.
- European Computer Driving Licence or demonstrable working knowledge of using the full range of Microsoft Office applications.
Skills and Knowledge
Essential
- Demonstrating Continuous Personal Development including Management, Organisation Development, and Change Management.
- Planning and prioritising conflicting demands and often unpredictable work patterns.
- Creating a clear vision and translating strategies into operational plans.
- Managing extensive/multimillion pound budgets.
- Knowledge of project management concepts.
- Delivering services that demonstrate value for money and making economies where required.
- Receiving, interpreting, and analysing complex data to increase understanding and inform decision making.
- Presenting complex, sensitive, or contentious information to internal and external groups.
- Excellent written and verbal communication skills including the ability to present a reasoned and contentious argument to a range of audiences and atmospheres.
- Demonstrates a good working knowledge of audit that ensures continuous improvement in the quality of service delivery.
- Ability to analyse complex statistical information or simultaneous events, and draw conclusion and actions from them.
- Demonstrate effective delegation skills.
- Competent in Microsoft Windows, including Word, Excel, Outlook, and other related packages, or willing to learn.
Desirable
- Demonstrates a good understanding of the NHS Agenda.
Experience
Essential
- Demonstrable current senior management experience within a complex organisation.
- Delivering and improving operational performance at a senior level.
- Negotiating and establishing effective partnerships with multi stakeholders and trade unions.
- Investigating and chairing hearings.
- Experience of managing teams at senior level within complex and multidisciplinary organisations.
- Experience of successfully motivating staff to reach their full potential.
- Experience of delivering improvements whilst maintaining staff morale and commitment.
Desirable
- Devising and managing change programmes.
- Previous or current working in the NHS or in Emergency Services settings.
Personal Attributes
Essential
- Demonstrating role model leadership behaviours and adapting styles to match situations and audiences.
- Being accountable for results and actions and, in turn, holding others to account.
- Upholding the Trust Values
- Leading, inspiring, motivating, developing, and managing teams of managers and staff day to day, and in a variety of situations.
- Communicating (orally and in writing), adapting the styles and messages to match the situation and audiences, including delivering difficult information and, at times, in distressing or emotional circumstances.
- Effective persuading, influencing, and negotiating skills to achieve beneficial outcomes.
- Initiating, building, and maintaining relationships with internal and external key stakeholders; developing partnerships and cooperative working.
- Demonstrating a passion for the delivery of quality services.
- Meeting the requirements of Government Special Clearance Security Level if required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
