East of England Ambulance Service

CallEEAST Dispatcher (Bank)

This job is now closed

Job summary

We are after Dynamic, fun, hardworking individuals to join our team here at CallEEASTas a Call Handler/Dispatcher.

Main duties of the job

The role of the Call Dispatcher is to ensure all messages are accurately passed to the relevant contract within an appropriate timeframe. This role requires a high level of accuracy.Dispatchers are also expected to answer operational calls that come into the contact centre and to provide assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other Service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. The call centre has a 24 hour function and it is a requirement of the job that call handlers (whole time, part time or bank staff) will be available to work weekend and bank holidays, including Christmas Day and Easter, in accordance with allocated rostered duties.

The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line , Message handling for Community Nursing and Midwifery Services. To clarify - we are NOT part of the 999 function within the Trust - our contracts are generally NON-EMERGENCY.

About us

The Trust is looking for someone who is able to multi-task and prioritise as you will be dealing with a high volume of work and a variety of deadlines as well as liaising with numerous stakeholders both internal and external.

Date posted

09 October 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year per annum pro rata

Contract

Bank

Working pattern

Full-time

Reference number

247-SS-CEDB-1024

Job locations

18 Central Avenue

St Andrews Business Park

Norwich

NR7 0HR

Job description

Job responsibilities

The role of a Commercial Services Call Handler/dispatcher is to provide basic and accurate assistance and call handling service, inputting the demographics and necessary detail in to the bespoke software. Ensuring that call are dispatched appropriately to relevant on call person, keeping track of mobile units and ensuring that cases are passed to them in a timely manner. Follow all protocols as laid down by the customers. The position requires interaction not only with the public but with other healthcare professionals, emergency services and community organisations

Job description

Job responsibilities

Person Specification

Knowledge & Experience

Essential

Experience of working in a Call Centre

Desirable

Experience of working in HCP

Personal Aptitude

Essential

Can work under pressure

Desirable

Good Comm Skills

Personal Skills

Essential

Good attention to detail

Desirable

Organised

Person Specification

Knowledge & Experience

Essential

Experience of working in a Call Centre

Desirable

Experience of working in HCP

Personal Aptitude

Essential

Can work under pressure

Desirable

Good Comm Skills

Personal Skills

Essential

Good attention to detail

Desirable

Organised

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East of England Ambulance Service

Address

18 Central Avenue

St Andrews Business Park

Norwich

NR7 0HR

Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)

Employer details

Employer name

East of England Ambulance Service

Address

18 Central Avenue

St Andrews Business Park

Norwich

NR7 0HR

Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)