Go back
East of England Ambulance Service

Digital Service Manager - Infrastructure & Systems

Information:

This job is now closed

Job summary

The Digital IT team comprises five core functions; Enterprise Architecture, Commercial, Delivery, Live Service and Information. This role sits within the Live Services team and is responsible for the leadership, development and resource management of 15 technical staff supporting all Trust IT Infrastructure and Systems. Essentially the role can be compared to an IT departmental manager role outside of the NHS. This is a player manager role requiring a broad experience in technologies across Data Networking, Telephony, Cloud and Database Platforms.

Main duties of the job

Maintain and develop the Trusts Infrastructure and Systems architecture in collaboration with the Trusts Enterprise Architect. Lead a diverse team of IT professionals to proactively and re-actively support the Trusts Infrastructure and Systems 24x7. Maintain and evolve the Trusts business continuity plan for Live IT services. Represent the Trust at forums/ engagements with equivalent positions at other NHS Trusts.

About us

East of England Ambulance Service are on a Digital IT transformational journey with over 100 substantive IT professionals. Having replaced the Trusts Telephony Platform, implemented a new electronic patient record systems and invested in leading cyber tools the Trust is in the top quarter of NHS organisations in terms of digital maturity. This is a critical role to enable the next 5 years of the Trusts digital strategy as well as maintaining the high availability and integrity of the infrastructure and systems the directly support patient care.

Details

Date posted

08 April 2024

Pay scheme

Agenda for change

Band

Band 8b

Salary

£58,972 to £68,525 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

247-SS-DSM-IS-0324

Job locations

18 Central Avenue

Norwich

NR7 0HR


Job description

Job responsibilities

Leadership of a ream of 15 substantive IT specialists/ engineers.

Proactive and reactive support of the Trusts Infrastructure and Systems to defined SLAs and KPIs.

Management of external partners and suppliers in line with contracted obligations.

Supporting the Delivery team by providing technical resource to projects.

Owning the infrastructure refresh roadmap to ensure all systems are maintained to the required standards.

Maintaining/ enhancing the Trusts cyber security posture.

Job description

Job responsibilities

Leadership of a ream of 15 substantive IT specialists/ engineers.

Proactive and reactive support of the Trusts Infrastructure and Systems to defined SLAs and KPIs.

Management of external partners and suppliers in line with contracted obligations.

Supporting the Delivery team by providing technical resource to projects.

Owning the infrastructure refresh roadmap to ensure all systems are maintained to the required standards.

Maintaining/ enhancing the Trusts cyber security posture.

Person Specification

Evidence

Essential

  • Degree in IT or equivalent knowledge/experience.
  • Minimum 5 years' experience in managing a Technical Infrastructure team.
  • Intermediate working knowledge of Apple end user technology.
  • Intermediate knowledge of NHS Ambulance Service operations.
  • Ability to travel between sites (full driving licence/own car).

Desirable

  • ITILv4 Managing Professional.
  • 5 years' experience of IT Service Management tools/ technology.
  • Intermediate knowledge of Microsoft Azure cloud services.

Evidence based

Essential

  • Degree in IT or equivalent knowledge/experience.
  • Minimum 5 years' experience in managing a Technical Infrastructure team.
  • Intermediate working knowledge of Apple end user technology.
  • Intermediate knowledge of NHS Ambulance Service operations.
  • Ability to travel between sites (full driving licence/own car).

Desirable

  • ITILv4 Managing Professional.
  • 5 years' experience of IT Service Management tools/ technology.
  • Intermediate knowledge of Microsoft Azure cloud services.
Person Specification

Evidence

Essential

  • Degree in IT or equivalent knowledge/experience.
  • Minimum 5 years' experience in managing a Technical Infrastructure team.
  • Intermediate working knowledge of Apple end user technology.
  • Intermediate knowledge of NHS Ambulance Service operations.
  • Ability to travel between sites (full driving licence/own car).

Desirable

  • ITILv4 Managing Professional.
  • 5 years' experience of IT Service Management tools/ technology.
  • Intermediate knowledge of Microsoft Azure cloud services.

Evidence based

Essential

  • Degree in IT or equivalent knowledge/experience.
  • Minimum 5 years' experience in managing a Technical Infrastructure team.
  • Intermediate working knowledge of Apple end user technology.
  • Intermediate knowledge of NHS Ambulance Service operations.
  • Ability to travel between sites (full driving licence/own car).

Desirable

  • ITILv4 Managing Professional.
  • 5 years' experience of IT Service Management tools/ technology.
  • Intermediate knowledge of Microsoft Azure cloud services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Ambulance Service

Address

18 Central Avenue

Norwich

NR7 0HR


Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)

Employer details

Employer name

East of England Ambulance Service

Address

18 Central Avenue

Norwich

NR7 0HR


Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Chief Digital Information Officer

Neil Godfrey

neil.godfrey@eastamb.nhs.uk

07849308953

Details

Date posted

08 April 2024

Pay scheme

Agenda for change

Band

Band 8b

Salary

£58,972 to £68,525 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

247-SS-DSM-IS-0324

Job locations

18 Central Avenue

Norwich

NR7 0HR


Supporting documents

Privacy notice

East of England Ambulance Service's privacy notice (opens in a new tab)