Fleet Insurance Coordinator

Job description

Job responsibilities

• Act as the Central Administrator for all vehicle accidents within the Trust.
• Receive Accident Reports from insurance company via email, ensuring that the information contained is complete.
• Maintain the Fleet Management System with details of vehicles accidents and ensure the accurate and timely update of information.
• To work closely with the Fleet Management Team to ensure vehicles are repaired as efficiently as possible, to minimise VOR time while maintaining legally compliant status.
• Act as a liaison point with the Trusts insurer, solicitors, police and other interested parties, dealing with all their enquiries to ensure the smooth working of the Incident Claims Process and, where necessary, liaise with the Trusts approved vehicle repairers and insurance nominated engineers.
• Deal with any third-party enquiries.

Person Specification

Qualifications

Essential

• English/Maths GCSE grade C or above
• NVQ level 4 or similar in office procedures or insurance related subject, or experience of working in the insurance industry including claims management.
• Full Driving Licence.

Skills and Knowledge

Essential

• Accurate keyboard skills and the ability to create effective documents.
• Detailed knowledge of Office 365 and other Microsoft packages.
• Able to liaise effectively with staff and managers at all levels in the Organisation, and with managers from the wider NHS and external organisations.
• Able to deal with a high volume of work whilst maintaining standards and meeting deadlines
• Ability to work independently and to use own initiative when appropriate.
• Attention to detail and accuracy.
• Ability to learn new systems and procedures quickly and effectively.
• Knowledge of vehicle operations, repairs, and legal compliance.

Experience

Essential

• Significant demonstrable experience within an insurance administrative role, including claims management and liability decision taking into account legal precedents.
• Previous experience of holding challenging conversations with claims parties, solicitors, police, insurance companies, and all level of staff within a large business.
• Previous fleet experience beneficial.
• Experience within the vehicle sector.
• Experience of dealing with maintenance providers.
• Experience of chairing, participating, and presenting in meetings with multiple parties from differing backgrounds and of differing levels.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Ambulance Service

Address

Norwich

Norwich

NR6 5NA

Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)