Emergency Dispatcher - Norwich
This job is now closed
Job summary
Can you remain calm and focused at times of pressure?
Can you make quick decisions and multitask?
Do you want to make a difference to patient care?
We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Emergency Operations Centre in Norwich. The successful applicant will be responsible for the deployment of emergency ambulance resources and support the delivery of a high level of clinical quality and the best possible patient care. You will communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.
The next available course dates are scheduled for 7th May, which is an 11 day training course.
Main duties of the job
Working as part of the wider control room team you will be responsible for the deployment of emergency ambulance resources across a specific geographical area in accordance with local and national performance targets and call triage categories. You will need to be resilient, professional and have good communication skills, work well within teams, be IT literate and have experience of using computerised systems, multitask and be able to remain calm and prioritise workloads to make quick decisions often at times of pressure. This is an exciting but busy role where no two days are ever the same.
We ask for at least 2 years experience within a customer focused environment where you have had to prioritise and manage your workload in a busy , challenging and fast paced environment. You should have some awareness of equality and diversity along with good geographical knowledge of the area and have experience of working as part of a team. You should want to make a difference to patient care.
It is necessary that you have 5 GCSE's at grade C or above (or an equivalent qualification) including English. Ideally some understanding of the Ambulance Service/NHS would be beneficial but we do offer a robust training, mentoring and support package to guide you through the role and into your career with us.
This role involves working a rotating shift pattern which covers days and nights including weekends and special/public holidays.
About us
Emergency Dispatchers work as part of the wider Control Room team alongside Emergency Call Handlers, Team Leaders, Clinicians and the Management Team to deliver the best possible patient care and ensure high levels of standards and quality. A robust training and mentoring package is in place to ensure full support to the post holder.
If you require any further information or more specific information we do welcome informal discussions.
Details
Date posted
23 February 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 to £27,596 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
247-EOCN-DispB4-0224
Job locations
Norwich EOC
Hospital Lane
Norwich
NR6 5NA
Employer details
Employer name
East of England Ambulance Service
Address
Norwich EOC
Hospital Lane
Norwich
NR6 5NA
Employer's website
https://www.eastamb.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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