Job summary
To provide and embed a supportive, motivational and compassionate leadership culture across the EOC This role is a key leadership role in supporting EEAST in continuing our journey and consistently deliver our vision and values.
This role will be required to work within the EOC's and hybrid working. The position will be based at Bedford, Norwich and Chelmsford EOC.
This role attracts Section 2 unsocial and the EOC Clinical Workforce Managers will be required to work weekends (1 in every 3) and no night working.
Main duties of the job
Accountable to the EOC Senior Managers Clinical Services and responsible for management of a defined group of staff within their portfolio of responsibility. This will include some line management functions of EOC based teams which may include clinical staff and non-clinical EOC staff.
The EOC Clinical Workforce Manager (CWM) is responsible for ensuring their teams maintain compliance with all relevant key quality and workforce requirements. The role will be accountable for a range of key performance indicators for groups of multi-disciplinary teams.
The CWM will work autonomously providing working cover which will ensure continuity of management and providing high quality visible leadership. This will the EOC Clinical Workforce Manager to receive the appropriate tactical commander education.
The CWM will operate flexibly across the defined area of responsibility and they will provide support, guidance and advice to all staff based at, or visiting, the EOCs. The role will provide the named leadership point of contact (within area of responsibility) for all staff related issues and be an interface with local stakeholders and external agencies as required.
About us
EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.
Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.
We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.
The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.
Our core values
- Care - We value warmth, empathy and compassion in all our relationships
- Teamwork - Together as one, we work with pride and commitment to achieve our vision
- Quality - We strive to consistently achieve high standards through continuous improvement
- Respect - We value individuals, including our patients, our staff and our partners in every interaction
- Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do.
Our 4 goals are:
- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation
Job description
Job responsibilities
To provide and embed a supportive, motivational and compassionate leadership culture across the EOC This role is a key leadership role in supporting EEAST in continuing our journey and consistently deliver our vision and values.
Accountable to the EOC Senior Managers Clinical Services and responsible for management of a defined group of staff within their portfolio of responsibility. This will include some line management functions of EOC based teams which may include clinical staff and non-clinical EOC staff.
The EOC Clinical Workforce Manager (WM) is responsible for ensuring their teams maintain compliance with all relevant key quality and workforce requirements. The role will be accountable for a range of key performance indicators for groups of multi-disciplinary teams.
The WM will work autonomously providing working cover which will ensure continuity of management and providing high quality visible leadership. This will the EOC Clinical Workforce Manager to receive the appropriate tactical commander education.
The WM will operate flexibly across the defined area of responsibility and they will provide support, guidance and advice to all staff based at, or visiting, the EOCs. The role will provide the named leadership point of contact (within area of responsibility) for all staff related issues and be an interface with local stakeholders and external agencies as required.
The role will provide ongoing support and post-incident feedback to EOC team after operational and clinical events. The role will also work in close partnership with team managers to ensure that staff supervision, appraisal, education and development requires are consistently delivered
Job description
Job responsibilities
To provide and embed a supportive, motivational and compassionate leadership culture across the EOC This role is a key leadership role in supporting EEAST in continuing our journey and consistently deliver our vision and values.
Accountable to the EOC Senior Managers Clinical Services and responsible for management of a defined group of staff within their portfolio of responsibility. This will include some line management functions of EOC based teams which may include clinical staff and non-clinical EOC staff.
The EOC Clinical Workforce Manager (WM) is responsible for ensuring their teams maintain compliance with all relevant key quality and workforce requirements. The role will be accountable for a range of key performance indicators for groups of multi-disciplinary teams.
The WM will work autonomously providing working cover which will ensure continuity of management and providing high quality visible leadership. This will the EOC Clinical Workforce Manager to receive the appropriate tactical commander education.
The WM will operate flexibly across the defined area of responsibility and they will provide support, guidance and advice to all staff based at, or visiting, the EOCs. The role will provide the named leadership point of contact (within area of responsibility) for all staff related issues and be an interface with local stakeholders and external agencies as required.
The role will provide ongoing support and post-incident feedback to EOC team after operational and clinical events. The role will also work in close partnership with team managers to ensure that staff supervision, appraisal, education and development requires are consistently delivered
Person Specification
Qualifications
Essential
- Management Qualification or postgraduate degree level or equivalent level of relevant exposure and experience acquired within a similar environmentironment
- A first line Managers qualification equivalent to ILM level 4 or above
Desirable
- A Bachelor's Degree (or equivalent) in Nursing or Paramedic Science.
Skills and Knowledge
Essential
- Ability to lead, motivate, coach and manage teams successfully
- Ability to manage time and to work to deadlines
- Ability to collate and analyse data in order to produce robust management reports
Desirable
- Making and owning autonomous decisions in fast paced highly pressurised environments to exacting deadlines.
Experience
Essential
- Experience of managing teams successfully
- Experience of managing and resolving complex and sensitive staff issues with the utmost discretion
Desirable
- Experience of working in a management role within a Health Care setting delivering a call centre service.
Personal Attributes
Essential
- Calm, assertive and personable
- Ability to remain organised, efficient and calm under pressure
- Excellent interpersonal skills, with the ability to get things done in co-operation with others, and as part of a support team
Person Specification
Qualifications
Essential
- Management Qualification or postgraduate degree level or equivalent level of relevant exposure and experience acquired within a similar environmentironment
- A first line Managers qualification equivalent to ILM level 4 or above
Desirable
- A Bachelor's Degree (or equivalent) in Nursing or Paramedic Science.
Skills and Knowledge
Essential
- Ability to lead, motivate, coach and manage teams successfully
- Ability to manage time and to work to deadlines
- Ability to collate and analyse data in order to produce robust management reports
Desirable
- Making and owning autonomous decisions in fast paced highly pressurised environments to exacting deadlines.
Experience
Essential
- Experience of managing teams successfully
- Experience of managing and resolving complex and sensitive staff issues with the utmost discretion
Desirable
- Experience of working in a management role within a Health Care setting delivering a call centre service.
Personal Attributes
Essential
- Calm, assertive and personable
- Ability to remain organised, efficient and calm under pressure
- Excellent interpersonal skills, with the ability to get things done in co-operation with others, and as part of a support team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
