East of England Ambulance Service

EOC Clinical Audit & Trainer

Information:

This job is now closed

Job summary

The post holder will triage calls taken by the CAS team within our Emergency Operations Centre's to ensure high standards of quality and safety when redirecting patients to alternative care pathways.

The post holder will also deliver training to members of the CAS and Agile Services Team including for both onboarding with CAD, MTS and Lowcode as well as any additional training required to support CPD to develop staff or as a result of finding trends within audit where more education is required.

Main duties of the job

  • Quality assure clinical assessments of the CAS and agile services team. These will be routine audits, new clinician sign off audits and specific audits to assist with investigations to ensure robust, safe clinical assessments are taking place
  • Assist with the identification of trends of lower compliance or areas required for development on an individual and team level and promote new initiatives on how to improve quality and standards.
  • Training of new CAS/Agile Services team members with the CAD, MTS and lowcode software and telephone triage
  • Deliver role specific training that has been identified using the data from the quality assurance process as well as delivering mandatory training identified by the trust as being required.
  • Assist with mentoring of new staff members or support when additional mentoring is required of existing staff
  • At times of high demand, there will be expectation to assist with clinical assessing patients in the live environment

About us

We value care, teamwork, quality, respect and honesty in order to transform the care we deliver to our communities and welcome applicants who share these values to apply to work at EEAST.

Details

Date posted

22 January 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

247-AOC-CA&T-0124

Job locations

Regional EOC

Broomfield, Bedford, Helesdon

NR6 5NA


Job description

Job responsibilities

Auditing clinically triaged calls to ensure robust and safe onward patient care.

Identify trends into areas required for development for individuals and as a whole CAD team and develop training to help improve the identified needs.

Please see JD & PS for more in-depth roles and responsibilites.

Job description

Job responsibilities

Auditing clinically triaged calls to ensure robust and safe onward patient care.

Identify trends into areas required for development for individuals and as a whole CAD team and develop training to help improve the identified needs.

Please see JD & PS for more in-depth roles and responsibilites.

Person Specification

Qualifications

Essential

  • Registered Nurse, Paramedic, Allied Health Professional

Desirable

  • Post registrations clinical qualifications
  • Training qualification

Skills & Knowledge

Essential

  • Clear verbal and written communication skills
  • Commitment to CPD
  • Articulate and consistent in approach to work
  • Ability to use own initiative

Experience

Essential

  • Currently working as a health care professional
  • Clinical Triage experience
  • Experience in secondary triage audit reporting
  • Adequate, demonstrable post registration experience

Desirable

  • Underpinning knowledge of the changing nature of ambulance targets
  • Understanding the role of EOC

Personal Attributes

Essential

  • Determination and ability to meet targets.
  • Proactive professional and positive attitude and approach.
  • Demonstrate self-confidence and personal driver.
  • Innovative, Empethetic, Compassionate, Resilient
Person Specification

Qualifications

Essential

  • Registered Nurse, Paramedic, Allied Health Professional

Desirable

  • Post registrations clinical qualifications
  • Training qualification

Skills & Knowledge

Essential

  • Clear verbal and written communication skills
  • Commitment to CPD
  • Articulate and consistent in approach to work
  • Ability to use own initiative

Experience

Essential

  • Currently working as a health care professional
  • Clinical Triage experience
  • Experience in secondary triage audit reporting
  • Adequate, demonstrable post registration experience

Desirable

  • Underpinning knowledge of the changing nature of ambulance targets
  • Understanding the role of EOC

Personal Attributes

Essential

  • Determination and ability to meet targets.
  • Proactive professional and positive attitude and approach.
  • Demonstrate self-confidence and personal driver.
  • Innovative, Empethetic, Compassionate, Resilient

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Ambulance Service

Address

Regional EOC

Broomfield, Bedford, Helesdon

NR6 5NA


Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)

Employer details

Employer name

East of England Ambulance Service

Address

Regional EOC

Broomfield, Bedford, Helesdon

NR6 5NA


Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Operations Centre Manager

Liam Walker

Liam.Walker@eastamb.nhs.uk

07874887768

Details

Date posted

22 January 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

247-AOC-CA&T-0124

Job locations

Regional EOC

Broomfield, Bedford, Helesdon

NR6 5NA


Supporting documents

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