Job summary
This is an exciting time to join the East of England Ambulance Service Trust amidst the development of a new centralised approach to Planning and Resourcing.
The Head of Resource Planning will play a key role in supporting the implementation of the Trust's strategic aims and on-going development through identifying opportunities for change to support improvements in service delivery. The post holder will influence stakeholders and oversee the transformation and implementation of agreed changes.
Main duties of the job
The post holder will lead and be responsible for the delivery of resource planning for both in house and external contingent resource.
The post holder will provide leadership and professional management, combined with responsibility for resource planning across the trust including the development and implementation of planning changes, providing expertise to support directorates in their work to redesign and modernise services.
They will support the delivery of measurable and observable improvements in planning resources both operational (staff and vehicles) and financial, analysing performance and variations to plans to inform the business planning and operational management of the organisation.
The post holder must be passionate, ambitious and have the desire to influence at the highest levels, both within the Trust and with partner organisations and the wider health economy, and must have aclear vision of how this post will contribute to the achievement of the Trust.
About us
The Trust delivers services across Cambridgeshire, Bedfordshire, Hertfordshire, Essex, Norfolk and Suffolk. It is developing a new centralised approach to Planning and Resourcing based on industry best practice.
Our vision is underpinned by four goals:o Be an exceptional place to work, volunteer and learno Provide outstanding quality of care and performanceo Be excellent collaborators and innovators as system partnerso Be an environmentally and financially sustainable organisation
We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.
Job description
Job responsibilities
The Head of Resource Planning will support, and where necessary deputise for the Deputy COO Resource Planning and Forecasting in predicting and defining the future scope and challenges in the planning and performance of operational service delivery. The role is a Trust wide one supporting the implementation of the Trusts strategic aims and on-going development through identifyingopportunities for change to support improvements in service delivery. The post holder will influence stakeholders and oversee the transformation and implementation of agreed changes.
Please refer to the Job Description attached to this advert for further details.
Job description
Job responsibilities
The Head of Resource Planning will support, and where necessary deputise for the Deputy COO Resource Planning and Forecasting in predicting and defining the future scope and challenges in the planning and performance of operational service delivery. The role is a Trust wide one supporting the implementation of the Trusts strategic aims and on-going development through identifyingopportunities for change to support improvements in service delivery. The post holder will influence stakeholders and oversee the transformation and implementation of agreed changes.
Please refer to the Job Description attached to this advert for further details.
Person Specification
Qualifications
Essential
- Educated to Level 7, master's degree level or equivalent and demonstrable level of experience
- Management qualification Level 7 or demonstrable experience
Desirable
- Project Management qualification
- Resource Planning qualification
Knowledge and Experience
Essential
- Knowledge and previous experience of development of resource planning and scheduling services
- Significant in-depth management experience leading a team in a responsive, fast paced customer focused, operational environment
- Experience of planning and delivery across a variety of disciplines including operational, performance management and service planning
- Practical experience and evidence of supporting and facilitating planning processes in health and/or social care, including experience of positively influencing senior managers
- Can clearly demonstrate delivery of improvements, operational efficiencies and cost reduction programmes. Experience of developing/working with complex information systems to identify, clarify and monitor change impacts
- Broad experience and evidence of working in partnership with NHS organisations at all levels to deliver change and modernisation
- Financial & budgetary experience
- Proficient user of Microsoft Office Applications
Desirable
- Previous NHS experience including NHS targets and the key component parts of successful delivery of these along with the challenges facing healthcare
- Able to design and develop service models
- Experience of performance management and facilitating /leading change in a complex organisation including business planning and objective setting
Practical and Intellectual Skills, Personal Qualities, Abilities and Attributes
Essential
- Can motivate, empower and inspire others
- Values diversity and difference, operates with integrity and openness
- Able to assess risks, anticipate difficulties and address them
- Ability to prioritise tasks and to manage conflicting demands on time and resources to deliver objectives
- Good commercial and financial awareness
- Sound judgment, decision making, and organisational skills
- Able to interpret legislation, national guidance as appropriate to the role
- Proven background of driving change and self-development
- Able to identify ways to deliver an excellent service to the organisation and to external bodies
- Able to move easily between the detail and the big picture on issues in understanding and explaining the complexity of challenges and possible solutions
- Demonstrable knowledge of capacity planning and forecasting methodologies
- Enthusiastic, committed, proactive and innovative and able to use own initiative
- Able to demonstrate resilience, stamina and reliability under sustained pressure, never losing sight of objectives with a high level of personal integrity
- Able to prioritise work and be effective against a background of change and uncertainty
- Can demonstrate self-awareness and awareness of impact on others
- Encourages innovative thinking in others and has the ability to harness and develop ideas to conclusion
- Adaptability to changing and developing processes and procedures
Desirable
- Excellent interpersonal and communication skills, confident presenter with ability to vary style according to audience (formal and informal, written and verbal) to establish credibility with colleagues and other stakeholders
- Able to communicate the implications of complex data using strong influencing, negotiating and persuasive skills and the most appropriate format (this may be to potentially hostile/antagonistic audiences) in situations to achieve the organisation's strategic objectives
- Ability to manage internal and external relationships with sensitivity and diplomacy
- Able to develop successful relationships with internal colleagues and departments as well as externally with a wide range of stakeholders and work with individuals and groups from a range of backgrounds to support operational change and delivery
- Proactive problem solver and decision maker able to evidence innovative and strategic thinking ability
- Has strong analytic, numeric and critical reasoning skills and is capable of effective problem solving and the ability to make data driven decisions
- Ability to translate corporate and directorate objectives into effective and achievable operational plans and capable of monitoring their success and outcomes
- Excellent planning and organisation skills with ability to make sense of conflicting priorities and reach effective and speedy solutions
- Experience of workforce management software and interfaces.
- Knowledge and understanding of NHS policy framework for health and social care knowledge of NHS strategies, service policy and practice.
Person Specification
Qualifications
Essential
- Educated to Level 7, master's degree level or equivalent and demonstrable level of experience
- Management qualification Level 7 or demonstrable experience
Desirable
- Project Management qualification
- Resource Planning qualification
Knowledge and Experience
Essential
- Knowledge and previous experience of development of resource planning and scheduling services
- Significant in-depth management experience leading a team in a responsive, fast paced customer focused, operational environment
- Experience of planning and delivery across a variety of disciplines including operational, performance management and service planning
- Practical experience and evidence of supporting and facilitating planning processes in health and/or social care, including experience of positively influencing senior managers
- Can clearly demonstrate delivery of improvements, operational efficiencies and cost reduction programmes. Experience of developing/working with complex information systems to identify, clarify and monitor change impacts
- Broad experience and evidence of working in partnership with NHS organisations at all levels to deliver change and modernisation
- Financial & budgetary experience
- Proficient user of Microsoft Office Applications
Desirable
- Previous NHS experience including NHS targets and the key component parts of successful delivery of these along with the challenges facing healthcare
- Able to design and develop service models
- Experience of performance management and facilitating /leading change in a complex organisation including business planning and objective setting
Practical and Intellectual Skills, Personal Qualities, Abilities and Attributes
Essential
- Can motivate, empower and inspire others
- Values diversity and difference, operates with integrity and openness
- Able to assess risks, anticipate difficulties and address them
- Ability to prioritise tasks and to manage conflicting demands on time and resources to deliver objectives
- Good commercial and financial awareness
- Sound judgment, decision making, and organisational skills
- Able to interpret legislation, national guidance as appropriate to the role
- Proven background of driving change and self-development
- Able to identify ways to deliver an excellent service to the organisation and to external bodies
- Able to move easily between the detail and the big picture on issues in understanding and explaining the complexity of challenges and possible solutions
- Demonstrable knowledge of capacity planning and forecasting methodologies
- Enthusiastic, committed, proactive and innovative and able to use own initiative
- Able to demonstrate resilience, stamina and reliability under sustained pressure, never losing sight of objectives with a high level of personal integrity
- Able to prioritise work and be effective against a background of change and uncertainty
- Can demonstrate self-awareness and awareness of impact on others
- Encourages innovative thinking in others and has the ability to harness and develop ideas to conclusion
- Adaptability to changing and developing processes and procedures
Desirable
- Excellent interpersonal and communication skills, confident presenter with ability to vary style according to audience (formal and informal, written and verbal) to establish credibility with colleagues and other stakeholders
- Able to communicate the implications of complex data using strong influencing, negotiating and persuasive skills and the most appropriate format (this may be to potentially hostile/antagonistic audiences) in situations to achieve the organisation's strategic objectives
- Ability to manage internal and external relationships with sensitivity and diplomacy
- Able to develop successful relationships with internal colleagues and departments as well as externally with a wide range of stakeholders and work with individuals and groups from a range of backgrounds to support operational change and delivery
- Proactive problem solver and decision maker able to evidence innovative and strategic thinking ability
- Has strong analytic, numeric and critical reasoning skills and is capable of effective problem solving and the ability to make data driven decisions
- Ability to translate corporate and directorate objectives into effective and achievable operational plans and capable of monitoring their success and outcomes
- Excellent planning and organisation skills with ability to make sense of conflicting priorities and reach effective and speedy solutions
- Experience of workforce management software and interfaces.
- Knowledge and understanding of NHS policy framework for health and social care knowledge of NHS strategies, service policy and practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East of England Ambulance Service
Address
Flexible, Hybrid Working would be considered
East Of England Ambulance Service NHS Trust
Flexible
SG8 6EN
Employer's website
https://www.eastamb.nhs.uk (Opens in a new tab)
