Job summary
The HART Team Leader will be responsible for managing a team of staff who will respond to incidents which have occurred in hazardous environments or where the HART skills will improved patient outcomes.
The HART Team Leader will be responsible for ensuring all staff they are responsible for remain safe while within the workplace. The HART Team Leader will provide specialist advice and guidance to Trust managers acting as an incident commander and the HART Team Leader will be responsible for all HART operations within the warm or hot zone of an incident.
The HART Team Leader will ensure all line management tasks are completed for the staff they are responsible for as well as ensuring their own personal key performance indicators are maintained at all times.
Main duties of the job
Operational
- To provide specialist clinical support and knowledge within HART specific situations.
- Supervise, direct, coordinate and deliver life saving clinical care for patients within the inner cordon including triage (where appropriate, toxic triage), diagnosis, appropriate treatment, prior to, and during, decontamination (if contamination present) and in situations of difficult access in HART incidents, at times being the only clinician in situ and deliver casualties into mainstream healthcare
- Collaborate with partners operating alongside the HART and liaise with specialist agencies e.g. UKHSA, DCHAPS, Fire Service USAR to gather relevant information on scene
- Provide clinical support and backup to multi-agency service personnel working in the inner cordon
- Comply with and contribute to Command & Control in the inner cordon / Hot/Warm Zones supervising the deployment of resources, casualty management and evacuation
- To highlight potential training needs to better develop the role in the future.
- In the event of providing mutual aid in responding to a National incident, be away from home for unknown periods of time.
- Working within the Team, ensure the readiness of PPE, clinical and operational equipment and vehicles is maintained, and routine care and maintenance is carried out to ensure a high state of preparedness.
- To undertake any other duties associated with the role as directed by the Specialist Operations Manager/NILO or Incident Commander.
About us
EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.
Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.
We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.
The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.
Our core values
- Care - We value warmth, empathy and compassion in all our relationships
- Teamwork - Together as one, we work with pride and commitment to achieve our vision
- Quality - We strive to consistently achieve high standards through continuous improvement
- Respect - We value individuals, including our patients, our staff and our partners in every interaction
- Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do.
Our 4 goals are:
- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation
Job description
Job responsibilities
Leadership & Management
- Supervise the work of the team and the individuals within it.
- Provide proactive leadership motivating team members and leading by example
- Determine decision making parameters for the team, e.g. levels of PPE, up-grading or down-grading of incidents.
- Provide full audit trail to evidential standard for all incidents and events attended in operational log.
- Undertake Initial Scene Management where this task has not been delegated to another appropriately qualified ambulance responder.
- Complete administrative procedures, to include recording and monitoring of all leave and other absence.
- Monitor and evaluate the quality of operations.
- Conduct briefings, tasking and de-briefings.
- Conduct investigations into any accident or other incident relating to the HART Team in accordance with local procedures.
- Monitor any vehicle, equipment and accommodation defects and ensure these are recorded using the relevant local and/or HART reporting procedures.
- Carry out the necessary daily administration and ensure that all daily vehicle and equipment checks are completed.
- Manage the welfare of individuals in the team at all times and particularly following traumatic or major incidents, but at all times being alert to signs and symptoms of stress.
- Conduct appraisals of HART Operatives.
- Identify and plan any requirements including visits, and training (risk critical and other) for the team, maintaining training records at all times in accordance with local procedures.
- Ensure that personal and team fitness is maintained at the levels appropriate to the demands of the role.
Governance & Quality - Work within the policies and procedures of the Trust and HART Unit to ensure that:
- patient confidentiality is maintained at all times
- that any confidential/classified information which comes in to your possession or knowledge is managed in such a manner as not to compromise an operation or the safety of staff involved in the delivery of any such operation
- be aware that the immediate working environment may be designated a scene of crime and as far as possible endeavour to preserve and/or leave undisturbed any potential evidence, without compromising ability to perform the clinical role
- Maintain required personal standards of service delivery and core HART skills and attend training events as required to deliver the expected level of service.
- Actively supervise, support and work with other members of the team undertaking tasks allocated by persons designated to manage the incident.
- Assist in the ongoing evaluation of HART capabilities and effectiveness
- Assist in the research and development of new equipment.
- Analyse information from multiple sources to better understand the nature of an incident and plan scene management activities.
- Ensure the accurate recording of information, including patient records and decision logs, relating to HART operations, in accordance with established procedures and share with other Team Leaders and authorised staff as appropriate.
Communication, Networking and Working Relationships - Promote HART awareness to other Ambulance staff within the Trust and among local Fire & Police services
- Comply with the required instructions, procedures and processes of the Team, and the Trust to maintain effective two-way communication.
- If required, represent the Trust and emergency services in public arenas and promote its image as a professional and competent service.
- Develop and maintain good working relationships with other emergency services, NHS Trusts and public/private and voluntary sector agencies, HPA.
- Actively support and promote the aims and objectives of the Trusts HART unit.
Strategic - Actively support and promote the Trusts purpose, Vision and Values, and broad organisational goals
- Actively support and promote the aims and objectives of the Trusts HART Team
- Be responsible for personal contribution to the development of the HART Team and where necessary, the testing of new initiatives.
Personal Development and Responsibility - Adhere to Trust policies and best practice thereby maintaining and promoting the highest professional standards, including clinical practice, conduct, attendance and compliance with the dress code.
- Demonstrate and maintain a positive attitude and commitment to Equal Opportunities and diversity.
- Agree Personal Development Review (PDR) with all direct reports. Appraise performance and provide feedback to ensure local objectives and Personal Development Plans are achieved. Deal fairly and rigorously with underperformance.
- Attend identified courses to maintain and increase personal knowledge base.
- Develop specialised knowledge of HART principles, capabilities and procedures.
- To maintain competencies through continuation training, both practical and theoretical.
- Attend and complete nationally agreed training programmes when required.
- Be responsible for personal contribution to the development of HART and where necessary, the testing and evaluation of new initiatives.
- Ensure you maintain your standards of fitness, completing a PCA at least once every 6 months
Health & Safety - Ensure that the safest possible working practices are followed at all times within your team and unit and act as a role model for your team and the unit as a whole in this respect.
- Ensure that all incidents are properly reported (using the IR1), thoroughly investigated, and graded, ensuring that lessons are learnt from such incidents.
- Maintain a good level of physical fitness and undergo and pass physical competence assessments when required.
- Maintain personally issued PPE to required standards.
- Take personal responsibility to remedy Health & Safety issues as quickly as possible where you are able and the have authority to do so, or refer to senior management and the risk & safety team ASAP, or, if on scene, refer to Incident Commander to ensure that any risk or compromise to staff safety is brought to their attention.
- Ensure your personal safety and that of your colleagues by complying with any instructions or procedures as laid down in the Standard Operating Procedures for HART.
Key result areas and Performance measures - Successful completion of the HART IRU and USAR training programmes.
- Active contribution to leading and maintaining a high performing team
- Delivery of immediate and high-quality clinical care to patients in accordance with procedures
- Compliance with the operating procedures and directions and instructions given by authorised team and scene managers.
- Successful completion of annual learning, training and re-licensing programmes and agreed Personal Development Plans
- Contribution to initiatives and programmes to raise awareness of HART/CBRN/USAR issues
- Compliance with Data Protection and Freedom of Information legislation
Job description
Job responsibilities
Leadership & Management
- Supervise the work of the team and the individuals within it.
- Provide proactive leadership motivating team members and leading by example
- Determine decision making parameters for the team, e.g. levels of PPE, up-grading or down-grading of incidents.
- Provide full audit trail to evidential standard for all incidents and events attended in operational log.
- Undertake Initial Scene Management where this task has not been delegated to another appropriately qualified ambulance responder.
- Complete administrative procedures, to include recording and monitoring of all leave and other absence.
- Monitor and evaluate the quality of operations.
- Conduct briefings, tasking and de-briefings.
- Conduct investigations into any accident or other incident relating to the HART Team in accordance with local procedures.
- Monitor any vehicle, equipment and accommodation defects and ensure these are recorded using the relevant local and/or HART reporting procedures.
- Carry out the necessary daily administration and ensure that all daily vehicle and equipment checks are completed.
- Manage the welfare of individuals in the team at all times and particularly following traumatic or major incidents, but at all times being alert to signs and symptoms of stress.
- Conduct appraisals of HART Operatives.
- Identify and plan any requirements including visits, and training (risk critical and other) for the team, maintaining training records at all times in accordance with local procedures.
- Ensure that personal and team fitness is maintained at the levels appropriate to the demands of the role.
Governance & Quality - Work within the policies and procedures of the Trust and HART Unit to ensure that:
- patient confidentiality is maintained at all times
- that any confidential/classified information which comes in to your possession or knowledge is managed in such a manner as not to compromise an operation or the safety of staff involved in the delivery of any such operation
- be aware that the immediate working environment may be designated a scene of crime and as far as possible endeavour to preserve and/or leave undisturbed any potential evidence, without compromising ability to perform the clinical role
- Maintain required personal standards of service delivery and core HART skills and attend training events as required to deliver the expected level of service.
- Actively supervise, support and work with other members of the team undertaking tasks allocated by persons designated to manage the incident.
- Assist in the ongoing evaluation of HART capabilities and effectiveness
- Assist in the research and development of new equipment.
- Analyse information from multiple sources to better understand the nature of an incident and plan scene management activities.
- Ensure the accurate recording of information, including patient records and decision logs, relating to HART operations, in accordance with established procedures and share with other Team Leaders and authorised staff as appropriate.
Communication, Networking and Working Relationships - Promote HART awareness to other Ambulance staff within the Trust and among local Fire & Police services
- Comply with the required instructions, procedures and processes of the Team, and the Trust to maintain effective two-way communication.
- If required, represent the Trust and emergency services in public arenas and promote its image as a professional and competent service.
- Develop and maintain good working relationships with other emergency services, NHS Trusts and public/private and voluntary sector agencies, HPA.
- Actively support and promote the aims and objectives of the Trusts HART unit.
Strategic - Actively support and promote the Trusts purpose, Vision and Values, and broad organisational goals
- Actively support and promote the aims and objectives of the Trusts HART Team
- Be responsible for personal contribution to the development of the HART Team and where necessary, the testing of new initiatives.
Personal Development and Responsibility - Adhere to Trust policies and best practice thereby maintaining and promoting the highest professional standards, including clinical practice, conduct, attendance and compliance with the dress code.
- Demonstrate and maintain a positive attitude and commitment to Equal Opportunities and diversity.
- Agree Personal Development Review (PDR) with all direct reports. Appraise performance and provide feedback to ensure local objectives and Personal Development Plans are achieved. Deal fairly and rigorously with underperformance.
- Attend identified courses to maintain and increase personal knowledge base.
- Develop specialised knowledge of HART principles, capabilities and procedures.
- To maintain competencies through continuation training, both practical and theoretical.
- Attend and complete nationally agreed training programmes when required.
- Be responsible for personal contribution to the development of HART and where necessary, the testing and evaluation of new initiatives.
- Ensure you maintain your standards of fitness, completing a PCA at least once every 6 months
Health & Safety - Ensure that the safest possible working practices are followed at all times within your team and unit and act as a role model for your team and the unit as a whole in this respect.
- Ensure that all incidents are properly reported (using the IR1), thoroughly investigated, and graded, ensuring that lessons are learnt from such incidents.
- Maintain a good level of physical fitness and undergo and pass physical competence assessments when required.
- Maintain personally issued PPE to required standards.
- Take personal responsibility to remedy Health & Safety issues as quickly as possible where you are able and the have authority to do so, or refer to senior management and the risk & safety team ASAP, or, if on scene, refer to Incident Commander to ensure that any risk or compromise to staff safety is brought to their attention.
- Ensure your personal safety and that of your colleagues by complying with any instructions or procedures as laid down in the Standard Operating Procedures for HART.
Key result areas and Performance measures - Successful completion of the HART IRU and USAR training programmes.
- Active contribution to leading and maintaining a high performing team
- Delivery of immediate and high-quality clinical care to patients in accordance with procedures
- Compliance with the operating procedures and directions and instructions given by authorised team and scene managers.
- Successful completion of annual learning, training and re-licensing programmes and agreed Personal Development Plans
- Contribution to initiatives and programmes to raise awareness of HART/CBRN/USAR issues
- Compliance with Data Protection and Freedom of Information legislation
Person Specification
Qualifications
Essential
- Full UK Driving Licence (up to 3 points may be considered dependant on point code) including: C1
- Blue light driver trained.
- HCPC Registered Paramedic
- Commander course (or willing to undertake within 12 months of appointment)
- Successfully completed and currently competent in all HART core skills
Skills and Knowledge
Essential
- Ability to provide structured briefings during an incident and post-incident de-brief for your team
- Understanding of the trust's risk management system and ability to undertake formal and Dynamic Operational Risk Assessments and manage risk in accordance with these procedures
- Ability to conduct investigations into any accident or other untoward incident relating to HART in accordance with local procedures, and completing the relevant paperwork in the appropriate manner
Experience
Essential
- 4 years' operational experience on HART
- Ability to manage sensitive, stressful and traumatic incidents effectively, knowing when to use tact, diplomacy and assertiveness and ensuring that others do so
- Ability to make effective judgements and decisions often at short notice and under pressure
Personal Attributes
Essential
- Ability to be flexible and willingness to be mobilised with 30 minutes notice to any part of the UK to support another Trust at an incident
Person Specification
Qualifications
Essential
- Full UK Driving Licence (up to 3 points may be considered dependant on point code) including: C1
- Blue light driver trained.
- HCPC Registered Paramedic
- Commander course (or willing to undertake within 12 months of appointment)
- Successfully completed and currently competent in all HART core skills
Skills and Knowledge
Essential
- Ability to provide structured briefings during an incident and post-incident de-brief for your team
- Understanding of the trust's risk management system and ability to undertake formal and Dynamic Operational Risk Assessments and manage risk in accordance with these procedures
- Ability to conduct investigations into any accident or other untoward incident relating to HART in accordance with local procedures, and completing the relevant paperwork in the appropriate manner
Experience
Essential
- 4 years' operational experience on HART
- Ability to manage sensitive, stressful and traumatic incidents effectively, knowing when to use tact, diplomacy and assertiveness and ensuring that others do so
- Ability to make effective judgements and decisions often at short notice and under pressure
Personal Attributes
Essential
- Ability to be flexible and willingness to be mobilised with 30 minutes notice to any part of the UK to support another Trust at an incident
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
