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East of England Ambulance Service

Day Controller / Planner - Bank - Chelmsford Control Room

Information:

This job is now closed

Job summary

We are looking for a dynamic thinker to support our local planning of patient journeys. The role involves effectively planning patient journeys to and from home / health care setting using our cleric system and against set key performance indicators.

Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.

You will need a calm approach under pressure, have a general geographical knowledge of the Bedfordshire, Hertfordshire, Cambridgeshire, Essex and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.

Main duties of the job

Responsible for the planning of transport for future dates. Responsible for the control of ambulance service resources for the current day. To ensure all patients on our transport get home as quickly as possible.

About us

Team working is vital to support our patients, liaising with other areas to make best use of our resources and efficiencies. Applying approaches to problem solving in times of pressure. The role can be varied and at times pressured particularly during seasonal pressures and in times of a pandemic.

Details

Date posted

31 August 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Bank

Working pattern

Part-time

Reference number

247-DayC-Bank-0823

Job locations

Chelmsford AOC - PTS Control Room

Chelmsford

CM1 7WS


Job description

Job responsibilities

Please see the attached JD and PS for more details on the role.

Team working is vital to support our patients, liaising with other areas to make best use of our resources and efficiencies. Applying approaches to problem solving in times of pressure. The role can be varied and at times pressured particularly during seasonal pressures and in times of a pandemic.

Job description

Job responsibilities

Please see the attached JD and PS for more details on the role.

Team working is vital to support our patients, liaising with other areas to make best use of our resources and efficiencies. Applying approaches to problem solving in times of pressure. The role can be varied and at times pressured particularly during seasonal pressures and in times of a pandemic.

Person Specification

Qualification

Essential

  • English and Maths GCSE Grade C or Equivalent

Desirable

  • Previous SPLA experience

Skills

Essential

  • Excellent Organisation and Communication Skills

Desirable

  • Experience in planning

Interview

Essential

  • Knowledge of Geographic areas

Desirable

  • Knowledge of PTS
Person Specification

Qualification

Essential

  • English and Maths GCSE Grade C or Equivalent

Desirable

  • Previous SPLA experience

Skills

Essential

  • Excellent Organisation and Communication Skills

Desirable

  • Experience in planning

Interview

Essential

  • Knowledge of Geographic areas

Desirable

  • Knowledge of PTS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East of England Ambulance Service

Address

Chelmsford AOC - PTS Control Room

Chelmsford

CM1 7WS


Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)

Employer details

Employer name

East of England Ambulance Service

Address

Chelmsford AOC - PTS Control Room

Chelmsford

CM1 7WS


Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Delivery Manager

Max Page

max.page@eastamb.nhs.uk

07720592428

Details

Date posted

31 August 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Bank

Working pattern

Part-time

Reference number

247-DayC-Bank-0823

Job locations

Chelmsford AOC - PTS Control Room

Chelmsford

CM1 7WS


Supporting documents

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