Emergency Dispatcher
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Job summary
Can you remain calm and focused at times of pressure?
Can you make quick decisions and multitask?
Do you want to make a difference to patient care?
We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Emergency Operations Centre in Chelmsford. The successful applicant will be responsible for the deployment of emergency ambulance resources and support the delivery of a high level of clinical quality and the best possible patient care. You will communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.
If successful the start date of Training would be 6.11.23
Main duties of the job
Working as part of the wider control room team you will be responsible for the deployment of emergency ambulance resources across a specific geographical area in accordance with local and national performance targets and call triage categories. You will need to be resilient, professional and have good communication skills, work well within teams, be IT literate and have experience of using computerised systems, multitask and be able to remain calm and prioritise workloads to make quick decisions often at times of pressure. This is an exciting but busy role where no two days are ever the same.
We ask for at least 2 years experience within a customer focused environment where you have had to prioritise and manage your workload in a busy , challenging and fast paced environment. You should have some awareness of equality and diversity along with good geographical knowledge of the area and have experience of working as part of a team. You should want to make a difference to patient care.
It is necessary that you have 5 GCSE's at grade C or above (or an equivalent qualification) including English. Ideally some understanding of the Ambulance Service/NHS would be beneficial but we do offer a robust training, mentoring and support package to guide you through the role and into your career with us.
This role involves working a rotating shift pattern which covers days and nights including weekends and special/public holidays.
About us
Emergency Dispatchers work as part of the wider Control Room team alongside Emergency Call Handlers, Team Leaders, Clinicians and the Management Team to deliver the best possible patient care and ensure high levels of standards and quality. A robust training and mentoring package is in place to ensure full support to the post holder.
If you require any further information or more specific information we do welcome informal discussions.
It's not all blue lights and sirens but you will always make a difference.
Job Details
Chelmsford Emergency Operations Centre (EOC)
37.5 hours per week
Permanent
Agenda for Change Band 4
(in line with updated NHS Pay Scales)
Additional pay provided for unsocial hours including weekends and night shifts.
Details
Date posted
21 August 2023
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 to £27,596 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
247-EOC-ED-CH-0823
Job locations
Chelmsford EOC
Hospital Approach
Chelmsford
CM1 7WS
Employer details
Employer name
East of England Ambulance Service
Address
Chelmsford EOC
Hospital Approach
Chelmsford
CM1 7WS
Employer's website
https://www.eastamb.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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