Technical Support Analyst

Job description

Job responsibilities

1. Key Responsibilities of the Role

1.1. Responsibility for Patient/Client Care contact with patients is incidental.

1.2. Responsibility for Policy/Service Development makes proposals on digital systems, reports, and training policies, eg the use of different equipment/software/web technology, reporting methods, training practices, which have an impact on own and other areas.

1.3. Responsibility for Financial and Physical Resources responsible for the proper and safe use of digital equipment by users, responsible for expensive digital equipment and software/Installation, repair, and maintenance of digital equipment.

1.4. Responsibility for Human Resources allocates work to more junior staff in the section, provides training for staff from own or other disciplines on own subject area.

1.5. Responsibility for Information Resources interprets data, creates reports, designs, develops, or programs and maintains computer systems, maintains user IT accounts and system rights, maintains computer hardware, eg desktops, cabling, servers, printers, development of digital training package/modification or creation of aspects of information systems or hardware, eg changing modules within a reporting system, digital systems.

1.6. Responsibility for Research and Development.

1.7. Responsibility for asset management tasks across the life cycle of Trust digital hardware, including asset tagging and updating CMDB with new and decommissioned equipment.

Person Specification

Qualifications

Essential

• Diploma in IT or equivalent knowledge/experience.
• ECDL or equivalent knowledge.

Desirable

• ITIL Foundation Certification.
• Microsoft Certification.

Knowledge and Experience

Essential

• Minimum 2 years in IT support experience.

Desirable

• Experience of network management systems and network monitoring.
• Experience of computer aided dispatch systems and their associated interfaces.
• Experience of radio systems, including analogue and digital services.
• Experience of Telephony systems, including analogue and digital services.

Practical and Intellectual Skills

Essential

• Intermediate working knowledge of MS Windows Operating Systems.
• Intermediate working knowledge of Windows Server and Active Directory.
• Intermediate knowledge of LAN, WAN, wireless networking, and structured cabling topologies.
• Intermediate working knowledge of MS Office applications.
• Intermediate working knowledge of PC architecture.
• Intermediate knowledge of backup software, and remote access software applications.

Desirable

• Intermediate knowledge of TCP/IP networking.

Personal Qualities, Abilities and Attributes

Essential

• Able to communicate technical information to non-technical staff in a way they can understand it.
• Ability to concentrate and deal with unpredictable interruptions.
• Able to communicate well with staff at all levels of the organisation and show tact and discretion.
• Ability to travel between sites (full driving licence/own car).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East of England Ambulance Service

Address

Hellesdon

Hospital Lane

Norwich

NR6 5NA

Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)