Job summary
This role manages the supply, repair and replacement of critical IT equipment for frontline paramedics completing Electronic Patient Care Records to handover at hospitals.
This role is pivotal in ensuring the efficient ordering and tracking of devices and accessories, as well as the diligent and well organised management of timely returns.
You will have a track record of dealing methodically with tasks and be disciplined and well organised. You will be naturally curious to understand the full end to end process, the importance of each step in the process, and the wider impact on others if these are not followed.
You will be able to demonstrate meticulous attention to detail, a high level of accuracy, and be someone who understands the necessity of comprehensive record keeping, to provide a full audit trail to support a strong contract management regime and efficient invoice checking by colleagues.
You will be committed to seeing tasks through to completion, keeping track of their progress along the way. Due to the evolving nature of the post you need to have the ability to learn at a fast pace, not be afraid to ask questions, and be approachable and confident in dealing with key stakeholders including suppliers.
You will be experienced, confident and competent using Office 365 at an advanced level, particularly Excel and Word. You will be an effective team player, with good communication and teamworking skills.
Main duties of the job
Reporting to the Technical Support Manager/Digital Service Manager: Service Desk, the post holder will provide second line technical support to end user devices, peripherals, and associated software packages to IT users located across all sites. These tasks will include, but are not limited to, installation, maintenance, upgrades, fault diagnosis and repair.
Specifically, the post holder will:
- Ensure a range of digital information is processed in accordance with policies and procedures.
- Investigate a range of digital issues.
- Advise users on systems/policy.
- Develop or adapt a range of software/web pages/information reports, or install/maintain a range of hardware and software, or analyse interpret a range of information/data, or deliver digital training.
- Carry out asset management tasks across the life cycle of Trust digital hardware.
The post holder may be required to travel to the Trust's other sites for work purposes, so the ability to travel is essential.
About us
EEAST is in the process of executing a 5 year digital Strategy to remediate technical debt and introduce modern, integrated digital systems to improve the care provided to patients.
Job description
Job responsibilities
1. Key Responsibilities of the Role
1.1. Responsibility for Patient/Client Care contact with patients is incidental.
1.2. Responsibility for Policy/Service Development makes proposals on digital systems, reports, and training policies, eg the use of different equipment/software/web technology, reporting methods, training practices, which have an impact on own and other areas.
1.3. Responsibility for Financial and Physical Resources responsible for the proper and safe use of digital equipment by users, responsible for expensive digital equipment and software/Installation, repair, and maintenance of digital equipment.
1.4. Responsibility for Human Resources allocates work to more junior staff in the section, provides training for staff from own or other disciplines on own subject area.
1.5. Responsibility for Information Resources interprets data, creates reports, designs, develops, or programs and maintains computer systems, maintains user IT accounts and system rights, maintains computer hardware, eg desktops, cabling, servers, printers, development of digital training package/modification or creation of aspects of information systems or hardware, eg changing modules within a reporting system, digital systems.
1.6. Responsibility for Research and Development.
1.7. Responsibility for asset management tasks across the life cycle of Trust digital hardware, including asset tagging and updating CMDB with new and decommissioned equipment.
Job description
Job responsibilities
1. Key Responsibilities of the Role
1.1. Responsibility for Patient/Client Care contact with patients is incidental.
1.2. Responsibility for Policy/Service Development makes proposals on digital systems, reports, and training policies, eg the use of different equipment/software/web technology, reporting methods, training practices, which have an impact on own and other areas.
1.3. Responsibility for Financial and Physical Resources responsible for the proper and safe use of digital equipment by users, responsible for expensive digital equipment and software/Installation, repair, and maintenance of digital equipment.
1.4. Responsibility for Human Resources allocates work to more junior staff in the section, provides training for staff from own or other disciplines on own subject area.
1.5. Responsibility for Information Resources interprets data, creates reports, designs, develops, or programs and maintains computer systems, maintains user IT accounts and system rights, maintains computer hardware, eg desktops, cabling, servers, printers, development of digital training package/modification or creation of aspects of information systems or hardware, eg changing modules within a reporting system, digital systems.
1.6. Responsibility for Research and Development.
1.7. Responsibility for asset management tasks across the life cycle of Trust digital hardware, including asset tagging and updating CMDB with new and decommissioned equipment.
Person Specification
Qualifications
Essential
- Diploma in IT or equivalent knowledge/experience.
- ECDL or equivalent knowledge.
Desirable
- ITIL Foundation Certification.
- Microsoft Certification.
Knowledge and Experience
Essential
- Minimum 2 years in IT support experience.
Desirable
- Experience of network management systems and network monitoring.
- Experience of computer aided dispatch systems and their associated interfaces.
- Experience of radio systems, including analogue and digital services.
- Experience of Telephony systems, including analogue and digital services.
Practical and Intellectual Skills
Essential
- Intermediate working knowledge of MS Windows Operating Systems.
- Intermediate working knowledge of Windows Server and Active Directory.
- Intermediate knowledge of LAN, WAN, wireless networking, and structured cabling topologies.
- Intermediate working knowledge of MS Office applications.
- Intermediate working knowledge of PC architecture.
- Intermediate knowledge of backup software, and remote access software applications.
Desirable
- Intermediate knowledge of TCP/IP networking.
Personal Qualities, Abilities and Attributes
Essential
- Able to communicate technical information to non-technical staff in a way they can understand it.
- Ability to concentrate and deal with unpredictable interruptions.
- Able to communicate well with staff at all levels of the organisation and show tact and discretion.
- Ability to travel between sites (full driving licence/own car).
Person Specification
Qualifications
Essential
- Diploma in IT or equivalent knowledge/experience.
- ECDL or equivalent knowledge.
Desirable
- ITIL Foundation Certification.
- Microsoft Certification.
Knowledge and Experience
Essential
- Minimum 2 years in IT support experience.
Desirable
- Experience of network management systems and network monitoring.
- Experience of computer aided dispatch systems and their associated interfaces.
- Experience of radio systems, including analogue and digital services.
- Experience of Telephony systems, including analogue and digital services.
Practical and Intellectual Skills
Essential
- Intermediate working knowledge of MS Windows Operating Systems.
- Intermediate working knowledge of Windows Server and Active Directory.
- Intermediate knowledge of LAN, WAN, wireless networking, and structured cabling topologies.
- Intermediate working knowledge of MS Office applications.
- Intermediate working knowledge of PC architecture.
- Intermediate knowledge of backup software, and remote access software applications.
Desirable
- Intermediate knowledge of TCP/IP networking.
Personal Qualities, Abilities and Attributes
Essential
- Able to communicate technical information to non-technical staff in a way they can understand it.
- Ability to concentrate and deal with unpredictable interruptions.
- Able to communicate well with staff at all levels of the organisation and show tact and discretion.
- Ability to travel between sites (full driving licence/own car).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
