East of England Ambulance Service

PTS Operations Manager - South Cambridge

This job is now closed

Job summary

The PTS Operations Manager will have direct responsibility for effectively delivering operational staff and resources within a designated geographical area, achieving contractual key performance indicators, and ensuring the highest quality of care and patient satisfaction is maintained. To provide support to the Service Delivery Manager and clerical administration staff within the designated area.

Direct line management to both operational and non-operation staff overseeing mandatory training compliance, staff sickness and wellbeing, annual appraisals, and annual leave.

Main duties of the job

To maintain the effective operation of the local PTS contracts within the designated area, providing guidance and direction daily to all staff, including operational and non-operational staff.

Accountable for all day-to-day operational aspects within the geographical area, ensuring efficient and effective use of all resources to maximum potential.

To ensure that any issues that may affect service delivery are reported to the Service Delivery Manager in an appropriate and timely manner.

Responsible for monitoring service delivery and communicate any relevant performance issues to the Service Delivery Manager, initiating remedial action as required.
Responsible for the delivery of an adequate number of vehicles daily, reporting, logging, and resolving vehicle and equipment faults
To undertake bronze level On-Call duties as rostered. As Bronze Commander on any incident to analyze information provided by multiple agencies and resources, making judgements on options available and deciding effective course of action in a pressurized environment.

About us

We deliver the patient transport services in Cambridgeshire, Bedfordshire, Hertfordshire, north and west Essex.

Our vision is underpinned by four goals:

Be an exceptional place to work, volunteer and learn
Provide outstanding quality of care and performance
Be excellent collaborators and innovators as system partners
Be an environmentally and financially sustainableorganisation

We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.

Date posted

01 August 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

247-PTS-OpsMan-CP-0723

Job locations

Unit AA The Paddocks

347 Cherry Hinton Road

Cambridgeshire

CB1 8DH

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full duties and responsibilities for this role

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full duties and responsibilities for this role

Person Specification

Other

Essential

Full UK driving license with maximum of 3 penalty points

Desirable

C1 driving license

Skills

Essential

Able to work well under pressure and meet deadlines
Managing a Team

Desirable

Experience working with patients/ members of the public in a caring setting
Knowledge of GRS and Cleric System

Experience

Essential

Excellent Organisation and Communication Skills
Experience in resource management

Desirable

PTS Experience
Experience of working within the NHS or Patient facing role

Qualifications

Essential

English and Maths GCSE Grade C or Equivalent

Desirable

GRS and Cleric System knowledge and Experience

Person Specification

Other

Essential

Full UK driving license with maximum of 3 penalty points

Desirable

C1 driving license

Skills

Essential

Able to work well under pressure and meet deadlines
Managing a Team

Desirable

Experience working with patients/ members of the public in a caring setting
Knowledge of GRS and Cleric System

Experience

Essential

Excellent Organisation and Communication Skills
Experience in resource management

Desirable

PTS Experience
Experience of working within the NHS or Patient facing role

Qualifications

Essential

English and Maths GCSE Grade C or Equivalent

Desirable

GRS and Cleric System knowledge and Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

East of England Ambulance Service

Address

Unit AA The Paddocks

347 Cherry Hinton Road

Cambridgeshire

CB1 8DH

Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)

Employer details

Employer name

East of England Ambulance Service

Address

Unit AA The Paddocks

347 Cherry Hinton Road

Cambridgeshire

CB1 8DH

Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)