East of England Ambulance Service

Emergency Clinical Advice and Triage Centre (ECAT) Assistant BANK

This job is now closed

Job summary

An exciting opportunity has arisen to join the Emergency Clinical Advice & Triage Centre (ECAT Team) in one of our EOC sites based in Bedford, Chelmsford or Norwich (negotiable) for an experienced Administrator. The role of an ECAT Assistant is to primarily to assist in the smooth running of a busy triage hub within the Ambulance Emergency Operations Centre (EOC). A varied and busy role, the ECAT Assistants will take calls for clinical staff, relay messages, arrange appointments and take clerical notes for other staff.

You will have an NVQ Level 3 or equivalent education level and be a competent user of relevant Microsoft office packages including Word and Excel. At least 12 months experience within an administrative role and the ability to communicate effectively are essential. The Trust is looking for someone who is able to multi-task and prioritise as you will be dealing with a high volume of work and a variety of deadlines.

Main duties of the job

Ensure contractual obligations; punctuality, attendance, attitude, flexibility.

Receive calls and input into Cleric, LowCode or other system.

Support CSD by managing calls into and out of the ECATC, identifying and passing to the correct MDT clinician and/or liaising with line managers.

Support and provide administrative assistance to the clinicians working - relay of call information by multiple methods; email, fax, telephone etc.

Ensure GRS is updated weekly.

Act as contact point for the Clinical staff calling into the ECATC.

Input data using Cleric, LowCode, Microsoft or GRS as required to assist the function of the LowCode.

About us

The successful applicant will provide effective administrative support to the Clinical Coordinator, Specialist Clinicians and other MDT Clinicians by taking routine calls, assisting with the administrative duties and requirements of the Emergency Clinical Advise & Triage Centre (ECATC). You will also receive calls from crews, other EOC staff, ECAT staff and other healthcare agencies to assist the clinical staff with information flow; message taking and general telephony administration.

Date posted

30 June 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata (£11.11 per hour)

Contract

Bank

Working pattern

Flexible working

Reference number

247-ECAdv-Bank-0623

Job locations

Bedford/Chelmsford/Norwich

MK42 0AA

Job description

Job responsibilities

Please see the attached job description and person specification for more details on the roles responsibilities.

Job description

Job responsibilities

Please see the attached job description and person specification for more details on the roles responsibilities.

Person Specification

Qualifications

Essential

Requirement for NVQ Level 3 or equivalent education level

Desirable

Attention to detail and accuracy

Skills and Knowledge

Essential

Able to deal with a high volume of work whilst maintaining standards and meeting deadlines
Ability to work autonomously, using discretion and initiative when appropriate
IT literate with good telephony skills

Desirable

Flexible and adaptable work approach

Experience

Essential

12 months previous experience within an administrative role

Desirable

IT literate with good telephone skills

Person Specification

Qualifications

Essential

Requirement for NVQ Level 3 or equivalent education level

Desirable

Attention to detail and accuracy

Skills and Knowledge

Essential

Able to deal with a high volume of work whilst maintaining standards and meeting deadlines
Ability to work autonomously, using discretion and initiative when appropriate
IT literate with good telephony skills

Desirable

Flexible and adaptable work approach

Experience

Essential

12 months previous experience within an administrative role

Desirable

IT literate with good telephone skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East of England Ambulance Service

Address

Bedford/Chelmsford/Norwich

MK42 0AA

Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)

Employer details

Employer name

East of England Ambulance Service

Address

Bedford/Chelmsford/Norwich

MK42 0AA

Employer's website

https://www.eastamb.nhs.uk (Opens in a new tab)