Job summary
We are looking to recruit a Management Support Team Administrator who is proactive and enthusiastic. The role will work alongside the Community Older Persons Service line based in Wymondham.
The successful candidate will not only demonstrate previous knowledge and skill set akin to an executive administrative support role but also the experience or desire to help support our Management and Clinical staff to achieve exceptional standards of service at all times. Enthusiasm and flexibility is essential to the role alongside a collaborative and open approach to service delivery and direction.
The role will include inbox and diary management, copy typing, minute taking, data entry and general administrative support to a Locality Manager and Clinical Teams. You will need to demonstrate exceptional interpersonal and customer service skills with a strict dedication to confidentiality.
Previous experience and confidence in the use of Microsoft packages is essential in the successful candidate. Previous experience of Trust IT systems would be of desirable although all training will be provided in this area.
Main duties of the job
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with confidential and sensitive information.
Training will be given, however previous administration experience is essential.
You will need to be able to demonstrate excellent communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will also be able to evidence working flexibly and have experience of working to deadlines, on your own initiative and maintain confidentiality.
Duties include but are not limited to:
- Minute taking
- Ordering
- Recruitment / Interview support
- Annual leave / sickness reporting
- Recording supervisions / appraisals
We can offer a welcoming, friendly and supportive environment that provides a responsive administration service to the wider team.
About us
At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.
Benefits
Benefits included with this role are:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Job description
Job responsibilities
Please see attached job description and full person specification. For more information please contact us.
Qualifications
Essential criteria
NVQ Level 3 Business Administration or equivalent or willing to work towards
Secretarial experience at intermediate level
Desirable criteria
Knowledge of Trust electronic record system
Knowledge
Essential criteria
Working knowledge of Microsoft packages or equivalent.
Maintaining administrative / secretarial systems.
Desirable criteria
Knowledge of NHS policy / procedures
Other
Essential criteria
Able to work proactively, on own initiative with minimal supervision.
Able to work as part of a team.
Able to work flexibly to meet service needs.
Able to work to strict deadlines and able to prioritise own workload
Job description
Job responsibilities
Please see attached job description and full person specification. For more information please contact us.
Qualifications
Essential criteria
NVQ Level 3 Business Administration or equivalent or willing to work towards
Secretarial experience at intermediate level
Desirable criteria
Knowledge of Trust electronic record system
Knowledge
Essential criteria
Working knowledge of Microsoft packages or equivalent.
Maintaining administrative / secretarial systems.
Desirable criteria
Knowledge of NHS policy / procedures
Other
Essential criteria
Able to work proactively, on own initiative with minimal supervision.
Able to work as part of a team.
Able to work flexibly to meet service needs.
Able to work to strict deadlines and able to prioritise own workload
Person Specification
Knowledge
Essential
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable
- Knowledge of NHS policy / procedures
- Establishing / reviewing administrative systems
Other
Essential
- Able to work proactively, on own initiative with minimal supervision
- Able to work as part of a team
- Able to work flexibly and creatively to meet the needs of services within the service structure
- Ability to work to strict deadlines and able to prioritise own workload
- Able to travel independently
Qualifications
Essential
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Services or working towards.
Desirable
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff
Desirable
Skills
Essential
- Excellent articulate communication skills.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Audio typing
Desirable
- Keyboard / typing qualification
Person Specification
Knowledge
Essential
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable
- Knowledge of NHS policy / procedures
- Establishing / reviewing administrative systems
Other
Essential
- Able to work proactively, on own initiative with minimal supervision
- Able to work as part of a team
- Able to work flexibly and creatively to meet the needs of services within the service structure
- Ability to work to strict deadlines and able to prioritise own workload
- Able to travel independently
Qualifications
Essential
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Services or working towards.
Desirable
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff
Desirable
Skills
Essential
- Excellent articulate communication skills.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Audio typing
Desirable
- Keyboard / typing qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
