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Norfolk & Suffolk Foundation NHS Trust

Management Support Team Administrator

The closing date is 30 March 2026

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Job summary

Are you looking for an administrative based role in the centre of Norwich? Our friendly, fast-paced team have an exciting opportunity for a Management Support administrator to join the existing team.

Our Child Family and Young Persons Service is based at both 80 St Stephen's Road, Norwich. We are looking for someone to work on a full time basis.

In this post you'll be providing admin support to the wider team in order for them to be able to provide an efficient service to our service users. . Our service offers a welcoming and supportive environment andwhen you join us, you can expect comprehensive training to ensure you understand the different processes and systems we use.

If you're a proactive, organised administrator with a can-do attitude - we would love to hear from you!

Main duties of the job

You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with confidential and sensitive information which may include telephone calls from individuals who may sometimes be distressed or upset.

Training will be given, however previous administration experience is essential.

You will need to be able to demonstrate excellent communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will also be able to evidence working flexibly and have experience of working to deadlines, on your own initiative and maintain confidentiality.

Duties include but are not limited to:

  • Minute taking
  • Ordering
  • Support with new starters and leavers processes
  • Recruitment / Interview support
  • Annual leave / sickness reporting
  • Logging of appraisal

We can offer a welcoming, friendly and supportive environment that provides a responsive administration service to the wider team.

About us

At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.

Benefits

Benefits included with this role are:

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Details

Date posted

23 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year gross per annum

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

246-CEN7863861

Job locations

80 St Stephens Road

Norwich

NR1 3RE


Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Job description

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Person Specification

Qualifications

Essential

  • NVQ Level 3 Business Administration or equivalent or willing to work towards
  • NVQ 2 Customer Services or working towards.
  • Pitmans/RSA III Typing / Word Processing or equivalent experience

Desirable

  • CareFirst

Knowledge

Essential

  • Working knowledge of Microsoft packages or equivalent.
  • Maintaining administrative / secretarial systems

Desirable

  • Knowledge of NHS policy / procedures
  • Establishing / reviewing administrative systems

Other

Essential

  • Able to work proactively, on own initiative with minimal supervision
  • Able to work as part of a team
  • Able to work flexibly and creatively to meet the needs of services within the service structure
  • Ability to work to strict deadlines and able to prioritise own workload
Person Specification

Qualifications

Essential

  • NVQ Level 3 Business Administration or equivalent or willing to work towards
  • NVQ 2 Customer Services or working towards.
  • Pitmans/RSA III Typing / Word Processing or equivalent experience

Desirable

  • CareFirst

Knowledge

Essential

  • Working knowledge of Microsoft packages or equivalent.
  • Maintaining administrative / secretarial systems

Desirable

  • Knowledge of NHS policy / procedures
  • Establishing / reviewing administrative systems

Other

Essential

  • Able to work proactively, on own initiative with minimal supervision
  • Able to work as part of a team
  • Able to work flexibly and creatively to meet the needs of services within the service structure
  • Ability to work to strict deadlines and able to prioritise own workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

80 St Stephens Road

Norwich

NR1 3RE


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

80 St Stephens Road

Norwich

NR1 3RE


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Management Support Administrator

Sydney Walker

sydney.walker@nsft.nhs.uk

01603974767

Details

Date posted

23 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year gross per annum

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

246-CEN7863861

Job locations

80 St Stephens Road

Norwich

NR1 3RE


Supporting documents

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