Job summary
Provide leadership and support to ensure the workload of the clinical support team is prioritised to support clinical delivery, ensuring patient safety and patient experience is at the forefront of service delivery. Work collaboratively to support service delivery our quality standards and key performance indicators.
Provide supervision, undertake appraisals and training to a team of administrative staff. Respond to the needs of the service to ensure that the requirements of the Trust can be met.
Main duties of the job
As an Administration Manager you will contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team. Deal with correspondence and communication, prioritising, co-ordinating and liaising with the team. Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members. Provide non-clinical information to internal and external customers, where necessary. Ensure that all staff maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to representatives of other agencies, colleagues, service users and their relatives. Alongside the team you will manage and re-arrange team appointment systems and diaries.
Participate in ongoing audits and service development as directed by Business Support Manager (or their deputy). Assist the Business Support Manager (or their deputy) in relation to developing policies and procedures. Use set procedures to undertake administrative and secretarial functions around legislative procedures e.g. Mental Health Act, Mental Capacity Act etc. Maintain own professional development portfolio and participate in appropriate training programmes, including annual mandatory training.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
The Administration Manager will provide induction, support and advice to new / temporary staff as their line manager. Provide supervision and training to administration staff. Conduct appraisals of administration staff.
Ensure patient information is managed, retained and stored in line with Trust policy in an efficient and effective manner. Raise agendas, Attend and contribute to all internal / external meetings relevant to the post. Provide data as requested. Provide cover to other administrative staff during holidays and sickness, across the locality. Order stores as requested by the team. Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance. Liaise with ICT departments as delegated by line manager regarding problems and faults with electronic equipment etc. Encourage staff to operate a flexible approach to work, be adaptable to change and able to work within a team across the locality. Undertake any other appropriate tasks as requested to meet the needs of the service.
The role will be based in Norwich, however, there is a service expectation of being able and willing to travel across the counties to other hubs to support service delivery. We operate across Norfolk and Waveney and have hubs in Great Yarmouth, Dereham, Heacham, North Walsham and Kings Lynn. Mileage is supported if being asked to cover other hubs.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Job description
Job responsibilities
The Administration Manager will provide induction, support and advice to new / temporary staff as their line manager. Provide supervision and training to administration staff. Conduct appraisals of administration staff.
Ensure patient information is managed, retained and stored in line with Trust policy in an efficient and effective manner. Raise agendas, Attend and contribute to all internal / external meetings relevant to the post. Provide data as requested. Provide cover to other administrative staff during holidays and sickness, across the locality. Order stores as requested by the team. Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance. Liaise with ICT departments as delegated by line manager regarding problems and faults with electronic equipment etc. Encourage staff to operate a flexible approach to work, be adaptable to change and able to work within a team across the locality. Undertake any other appropriate tasks as requested to meet the needs of the service.
The role will be based in Norwich, however, there is a service expectation of being able and willing to travel across the counties to other hubs to support service delivery. We operate across Norfolk and Waveney and have hubs in Great Yarmouth, Dereham, Heacham, North Walsham and Kings Lynn. Mileage is supported if being asked to cover other hubs.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person Specification
role requirement
Essential
- 2 Years Experience
- GCSE A - C English
- GCSE A - C Maths
- Minimal NVQ Level 3 Management Qualification
Desirable
- NHS administration experience
- Administration Line Management experience
Communication
Essential
- Skilled in communication listening and speaking
Desirable
questions
Essential
- Line Management experience
- Supervisor experience
Desirable
- NHS management experience
- Management qualification
Desirable
Essential
- Admin Experience
- NHS Experience
Desirable
Person Specification
role requirement
Essential
- 2 Years Experience
- GCSE A - C English
- GCSE A - C Maths
- Minimal NVQ Level 3 Management Qualification
Desirable
- NHS administration experience
- Administration Line Management experience
Communication
Essential
- Skilled in communication listening and speaking
Desirable
questions
Essential
- Line Management experience
- Supervisor experience
Desirable
- NHS management experience
- Management qualification
Desirable
Essential
- Admin Experience
- NHS Experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
