PFI Contract Manager

Job summary

To professionally and accurately oversee the management of the PFI contract with its associated budget, and to ensure the accurate and timely monitoring and reporting of all sums against this.

To oversee the monitoring and application of relevant contract provisions and to resolve complex contract queries / disputes.

To be responsible for developing the link between the FM provider and relevant NSFT internal technical teams, and to ensure that the performance output is met with the primary objective being to ensure that the Trust's position is protected at all times.

Act as key person in all matters pertaining to management of the PFI budget and contract and to act as key advisor and point of contact to the Associate Director of Estates and Facilities on these issues.

Provide organisational and administrative support to the Director of Estates and Facilities routinely, and other senior team members where required.

The post holder can be based in Norfolk or Suffolk (at any of the established Trust bases) but must be prepared to visit the Wedgwood Unit, in Bury St Edmunds where required (at least monthly).

Main duties of the job

The role is responsible for ensuring full contractual compliance across Hard and Soft FM services, developing and delivering a robust audit framework, and leading on complex performance, technical and contractual issues. You will chair performance meetings, oversee KPIs, monitor service levels, and ensure deficiencies are addressed through the contract and payment mechanisms. Working closely with senior managers, contractors, and building users, you will support procurement reviews, manage data quality, interpret complex information, and contribute to Estates policy development. The post requires strong negotiation, analytical and communication skills, with the confidence to engage with stakeholders at all levels and external specialists where needed. The role also supports the Director of Estates and Facilities with key organisational tasks, diary coordination, and report preparation. You must be able to work independently and collaboratively, demonstrating initiative, professionalism, and a commitment to maintaining high-quality operational standards.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

County Hall

Martineau Lane

Norwich

NR1 2UA

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

---

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

County Hall

Martineau Lane

Norwich

NR1 2UA

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

---