Contract Compliance Officer - Suffolk

Job summary

We are seeking a motivated and detail-focused Compliance Officer (Band 3) to join our Contract Compliance / Soft FM team. The postholder will play a key role in monitoring the quality, performance, and compliance of outsourced support services across Trust sites, ensuring services are delivered safely, effectively, and in line with contractual and regulatory requirements.

Main duties of the job

• Assist the Contract Compliance team with performance monitoring of outsourced facilities services within the designated locality.

• Co-ordinate and undertake regular site visits with contractors and clinical representatives where required.

• Complete and validate contractual audit documentation for both clinical and non-clinical areas, obtaining independent evidence where agreement cannot be reached.

• Identify and report performance failures, risks to achievement, and non-adherence to standards, procedures, and contracts

• Support and participate in audits as requested by the Soft FM Services Manager.

• Monitor and inspect Trust properties, reporting faults, deficiencies, hazardous situations, or untoward incidents promptly.

• Undertake hygiene and food safety inspections, including ward kitchens, fridges, equipment, and wastage, in support of Soft FM services.

• Support patient and staff surveys when required.

• Maintain accurate core data (e.g. room data, cleaning schedules and frequencies) and advise on required changes.

• Adopt and adhere to Trust processes and procedures for monitoring and reporting support contracts, recommending improvements where service changes occur.

• Provide cover across other Trust sites, particularly within Norfolk, when required.

• Undertake additional duties as delegated by the Senior Soft FM Manager, acting on behalf of the Director of Estates and Facilities.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Suffolk - Based in The Hollies - Mobile Role

The Hollies, 155 Ribbons Park

Suffolk

IP3 8XL

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

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Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Suffolk - Based in The Hollies - Mobile Role

The Hollies, 155 Ribbons Park

Suffolk

IP3 8XL

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

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