Receptionist/ Administrator

Job summary

Receptionist/ Administrator

We have an exciting opportunity for a Receptionist/ Administrator to join the team on a fulltime basis. The Administrator will provide essential administrative support to the reception team on an Adult Mental Health Inpatient Setting. This role is key to ensuring the smooth day-to-day running of the service by managing administrative processes, maintaining accurate records, and supporting communication across the team. The post-holder will play a vital role in supporting patient care by enabling clinical staff to focus on their professional responsibilities, ensuring timely and efficient service delivery.

As part of this role you will be dedicated and highly organised reception (Admin) to lead the administrative functions of our reception, ensuring smooth day-to-day operations and exceptional support for our clinical team lead. This role requires strong leadership, attention to detail, and the ability to thrive in a busy healthcare setting.

You should have relevant and recent administration experience, the ability to work on your own as well as alongside the Senior TeamAdministrator

Main duties of the job

• Provide comprehensive administrative support to clinical staff, including psychiatrists, nurses, occupational therapists, and psychologists.

• Manage and update patient records using electronic systems (Lorenzo), ensuring accuracy and confidentiality at all times.

• Schedule and coordinate ward meetings, patient reviews, and CPA meetings, including preparing and distributing agendas, taking minutes, and following up on actions.

• Handle incoming calls, emails, and correspondence, ensuring timely and professional responses or referrals to the appropriate team member.

• Assist with the processing of referrals, admissions, discharges, and transfers in line with trust procedures.

• Support data collection and reporting for audit, quality improvement, and performance monitoring purposes.

• Work collaboratively with other administrative and clinical colleagues to support service continuity and patient care.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Reception Wedgwood House

Wedgwood House

Bury St Edmunds

IP33 2QZ

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

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Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Reception Wedgwood House

Wedgwood House

Bury St Edmunds

IP33 2QZ

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

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