Job summary
Are you an administrator looking for a new and exciting opportunity? Do you have excellent communication skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities?
The Norfolk Community Perinatal Mental Health Service are looking to recruit a conscientious, calm and confident individual to become part of their team. We are looking to recruit a Band 4 Senior Clinical Administrator to join the existing Business Support Team on a full time, substantive basis.
Our service offers a welcoming and supportive environment and when you join us, you can expect comprehensive training to ensure you understand the different processes and systems we use.
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.
The role will come with opportunities to develop your learning and career prospects; please see "Working for your Organisation" for further information.
If you're a proactive, organised administrator with a can-do attitude - we would love to hear from you!
Main duties of the job
The ideal candidate will have strong communication skills, the ability to prioritise, as well as demonstrate a high level of administrative experience. We use a variety of different systems, so being confident in IT and with the ability to pick new things up quickly would be advantageous.
You will need to be a focussed individual, have excellent organisational ability and a good work ethic that supports the Trust's values. The role will require management of other staff members so experience of supervising staff will be an advantage.
You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs.
You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
About us
This is an exciting time of Transformation of Mental Health Services in Norfolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed.
Do you have the passion, ambition and creativity to help us to reach our ambition to develop our Services?
This could be your first step into developing a career within the NHS; we are passionate about Continuous Personal Development (CPD) and encourage our staff to progress within their chosen career pathway. We offer a range of qualifications, on the job learning and training that could support your future aspirations.
If this sounds like something you would be interested in then we would love to hear from you!
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person Specification
Qualifications
Essential
- NVQ 3 Business Administration or equivalent or willing to work towards.
- Pitman/RSA III Typing /Word Processing or equivalent secretarial experience at advanced level
- NVQ 2 Customer Services or working towards.
Desirable
- Shorthand
- Knowledge of Trust electronic record system
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through senior level.
- Working on own initiative without supervision.
- Ability to work with senior members of staff across a large organisation.
- Supervision/appraisals of staff
Desirable
- Day to day line management
Skills
Essential
- Time management. Ability to co-ordinate and prioritise management diaries.
- ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Good standard of literacy and numeracy.
Knowledge
Essential
- Maintaining administrative / secretarial systems
Desirable
- Knowledge of NHS policy / procedures.
- Establishing / reviewing administrative systems
Other
Essential
- Able to work proactively on own initiative with minimal supervision
- Able to work as part of a team
- Able to work flexibly and creatively to meet the needs of the service
- Able to work to strict deadlines and to prioritise own and others' workload
- Able to travel Independently
Person Specification
Qualifications
Essential
- NVQ 3 Business Administration or equivalent or willing to work towards.
- Pitman/RSA III Typing /Word Processing or equivalent secretarial experience at advanced level
- NVQ 2 Customer Services or working towards.
Desirable
- Shorthand
- Knowledge of Trust electronic record system
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through senior level.
- Working on own initiative without supervision.
- Ability to work with senior members of staff across a large organisation.
- Supervision/appraisals of staff
Desirable
- Day to day line management
Skills
Essential
- Time management. Ability to co-ordinate and prioritise management diaries.
- ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.
- Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
- Good standard of literacy and numeracy.
Knowledge
Essential
- Maintaining administrative / secretarial systems
Desirable
- Knowledge of NHS policy / procedures.
- Establishing / reviewing administrative systems
Other
Essential
- Able to work proactively on own initiative with minimal supervision
- Able to work as part of a team
- Able to work flexibly and creatively to meet the needs of the service
- Able to work to strict deadlines and to prioritise own and others' workload
- Able to travel Independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
