Job summary
An exciting opportunity has arisen for a Social Support Coordinator role working across our Crisis Resolution Home Treatment Team (CRHT), Community Mental Health Team (CMHT) and Samphire Ward in West Norfolk.
This post will assist teams to maintain a focus on patient's holistic needs and social recovery, offering social prescribing, advocacy, navigational signposting and coordination of social needs.
Using a partnership approach and making full use of external agency support where appropriate to provide access to relevant advice and long-term support networks for clients.
The post will act as a key stakeholder and advocate for the voluntary and social care sector, promoting the needs of patients accessing acute mental health care
Main duties of the job
Assess client's needs and establish rapport to produce an agreed support plan. Where possible promote a recovery model that empowers clients to be involved in decision making and support tasks.
Breakdown barriers and facilitating safe discharge with patient-centred support in the community. Point of contact for social care/housing/agencies for coordination of safe discharge. Robust multiagency working with Statutory and Voluntary services to promote independence and recovery within the community.
Provide practical help and emotional support to service users when required, including intensive support to individuals in a timely, effective, and integrated manner.
Work with third party and statutory bodies and establish community links/support to enable clients to access service provision including Social Care, Housing Services, Police and Courts, etc.
Assess and provide advocacy to enable client's financial position to be optimised. This would include signposting/referral for budgeting & debt services including Local Authority services.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
Work with third party and statutory bodies and establish community links/support to enable clients to access service provision including Social Care, Housing Services, Police and Courts, etc.
Assess and provide advocacy to enable clients financial position to be optimised. This would include signposting/referral for budgeting & debt services including Local Authority services.
Support clients with claiming new benefits from initial contact of DWP/council, completion of forms. Remain supportive until all entitled benefits are in payment.
Ability to challenge Social Care/DWP/Housing decisions when benefits or housing have been inaccurately awarded or removed according to legislation and policies.
Provide housing advice and referral via a Duty to Refer to Local Authorities under the Homeless Reduction Act, for people at risk of or Homeless. Support to secure alternative housing where present accommodation may be unsuitable for clients mental or physical needs.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Job description
Job responsibilities
Work with third party and statutory bodies and establish community links/support to enable clients to access service provision including Social Care, Housing Services, Police and Courts, etc.
Assess and provide advocacy to enable clients financial position to be optimised. This would include signposting/referral for budgeting & debt services including Local Authority services.
Support clients with claiming new benefits from initial contact of DWP/council, completion of forms. Remain supportive until all entitled benefits are in payment.
Ability to challenge Social Care/DWP/Housing decisions when benefits or housing have been inaccurately awarded or removed according to legislation and policies.
Provide housing advice and referral via a Duty to Refer to Local Authorities under the Homeless Reduction Act, for people at risk of or Homeless. Support to secure alternative housing where present accommodation may be unsuitable for clients mental or physical needs.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent.
Experience
Essential
- Experience in supporting people with complex needs.
- Experience of delivering support packages to vulnerable individuals.
- Experience of negotiating and advocacy to provide access to opportunities for patients.
- Experience of working in partnership or multidisciplinary setting with particular experience of navigating, the housing, charitable and social care sectors.
Desirable
- NHS experience
- Experience working in a mental health environment.
- Experience of working in the community.
- Experience of working with social care providers.
Skills/ Knowledge
Essential
- Establishes and maintains constructive working relationships with patients and with partners and colleagues at an operational level.
- Ability to plan and deliver needs based and structured packages of support.
- Ability to manage difficult or potentially difficult or emotional situations.
- Practical knowledge and understanding of current issues relating to vulnerable individuals with multiple and complex needs.
- A good understanding of social housing and homelessness legislation and procedures.
- A good understanding of the welfare benefits system.
- Working knowledge of a broad range of statutory and community-based services available.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent.
Experience
Essential
- Experience in supporting people with complex needs.
- Experience of delivering support packages to vulnerable individuals.
- Experience of negotiating and advocacy to provide access to opportunities for patients.
- Experience of working in partnership or multidisciplinary setting with particular experience of navigating, the housing, charitable and social care sectors.
Desirable
- NHS experience
- Experience working in a mental health environment.
- Experience of working in the community.
- Experience of working with social care providers.
Skills/ Knowledge
Essential
- Establishes and maintains constructive working relationships with patients and with partners and colleagues at an operational level.
- Ability to plan and deliver needs based and structured packages of support.
- Ability to manage difficult or potentially difficult or emotional situations.
- Practical knowledge and understanding of current issues relating to vulnerable individuals with multiple and complex needs.
- A good understanding of social housing and homelessness legislation and procedures.
- A good understanding of the welfare benefits system.
- Working knowledge of a broad range of statutory and community-based services available.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
