Job summary
Suffolk Adult ADHD Service Needs You !
Do you have excellent communications skills and a keen eye for detail?
Can you effectively manage multiple tasks and priorities?
Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality?
If you have said 'Yes' to each of the above, then we might just have the role for you...
If you're adaptable, detail-oriented, and passionate about supporting healthcare services, this is an excellent opportunity to grow your career while contributing to a team that values kindness in all our interactions, working collaboratively and valuing everyone's contributions, taking responsibility for our actions and decisions and embracing continuous improvement.
Apply now to start a rewarding career where your skills help deliver excellent care and service. Don't miss this chance to develop and progress in a role that truly matters!
Main duties of the job
The post holder will work closely with the clinical team to ensure admin provision is effective in supporting the service needs. This will include general administrative tasks & secretarial support for the team (which may include transcribing dictation and drafting letters on behalf of the team)
You must possess excellent time management skills, a positive and flexible approach and be able to remain calm and responsive under pressure. You will need to be able to demonstrate your communication, prioritisation and administration skills as well as your knowledge of IT systems.
A large part of the role is liaising with our patients , booking appointments, answering queries and supporting their ADHD journey from a non-clinical perspective so we are looking for someone with experience of working within a clinical team, with good people skills and awareness around the areas of mental health and neurodiversity to enable them to successfully support our service users in navigating access to our service.
The post holder will be required to input and update the patient record system on Lorenzo which will include accepting referrals and discharging patients as directed by the clinical team.
The post holder will also be required to provide cover for admin colleagues within the ADHD service and potentially for the wider neurodevelopmental teams depending on service need at that time
About us
Hi - my name is Matt and I've worked for the Trust for over 25 years. I have always found this a brilliant organisation to work for and have felt totally supported by my colleagues both in East and West Suffolk and across the wider Trust. I had a change of direction moving from the inpatient ward to ADHD 3 years ago and working for the ADHD team is a refreshing change of pace as well as interesting and rewarding. I have never heard as much positive feedback about how our input is life-changing as I have since joining this team. I feel involved and consulted about changes and whilst the workload is high due to the high numbers of referrals, our waiting lists compare favourably with the rest of the NHS.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
Provide accurate, prompt and efficient secretarial/administrative support to the clinical team which may include spreadsheets and reports.
Use electronic systems to input and access information as required by the clinical multi-disciplinary team.
Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
Liaise with clinical team members in relation to urgent referrals or other emergencies.
Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
Take and process minutes for teams (across the Locality).
Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.
Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.
Liaise in a professional manner with each member of the team, providing relevant information.
Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.
Maintain own professional development portfolio and participate in appropriate training programmes and ensuring annual attendance for mandatory training.
Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
Provide cover for other administrative staff during holidays and sickness, across the Locality.
Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.
Be responsive, adaptable and flexible to working across the locality bases.
Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.
Job description
Job responsibilities
Provide accurate, prompt and efficient secretarial/administrative support to the clinical team which may include spreadsheets and reports.
Use electronic systems to input and access information as required by the clinical multi-disciplinary team.
Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
Liaise with clinical team members in relation to urgent referrals or other emergencies.
Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
Take and process minutes for teams (across the Locality).
Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.
Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.
Liaise in a professional manner with each member of the team, providing relevant information.
Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.
Maintain own professional development portfolio and participate in appropriate training programmes and ensuring annual attendance for mandatory training.
Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
Provide cover for other administrative staff during holidays and sickness, across the Locality.
Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.
Be responsive, adaptable and flexible to working across the locality bases.
Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.
Person Specification
Qualifications
Essential
- RSA II/Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 2 Customer Services or equivalent qualification/experience
Desirable
- Knowledge of Trust electronic records systems
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working on own initiative with minimal supervision.
Desirable
- Staff supervision / appraisal process
Skills
Essential
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
Person Specification
Qualifications
Essential
- RSA II/Word Processing or equivalent secretarial experience at intermediate level.
- NVQ 2 Customer Services or equivalent qualification/experience
Desirable
- Knowledge of Trust electronic records systems
Experience
Essential
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working on own initiative with minimal supervision.
Desirable
- Staff supervision / appraisal process
Skills
Essential
- ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
