Norfolk & Suffolk Foundation NHS Trust

Incident Administrator

The closing date is 18 January 2026

Job summary

The Safety, Security and Resilience Team have a new 12-month fixed term Incident Administrator position available. We are looking for a confident, enthusiastic and flexible candidate to support the team to administer the Local Risk Management System for the organisation, work with Localities to improve the quality and timelines of the reporting of incidents across the organisation, and support the wider safety functions of the team.

This is an exciting opportunity for an Administrator who has an interest in supporting the wider safety functions of the organisation and who has the passion to provide strong administration support.

Main duties of the job

to provide high quality data administration using the Trust's Local Risk Management System, and work with Localities and Corporate Teams to improve the quality and timeliness of reporting of incidents across the organisations

Maintain confidentiality in relation to data processing and access to clinical information as appropriate.

Apply all training, knowledge and understanding in relation to information governance.

Support other areas of administration as directed by the Incident Manager, Associate Director of Safety, Security and Resilience or as required by other senior members of Safer Care.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

05 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year gross per annum (pro rata).

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

246-COR7585316-A

Job locations

County Hall

Martineau Lane in

Norwich

NR1 2DH


Job description

Job responsibilities

To carry out the Departments incident reporting process, in conjunction with the rest of the team, using the Local Risk Management systems incident reporting software.

Reviewing, checking and coding incident reports as they are reported, Informing other staff and departments of all relevant incidents.

Sourcing any missing or additional information and adding to incidents to improve the quality of the records.

Final processing after authorisation by appropriate managers.

Review of data after submission into national systems.

Providing support to staff in the use of the incident reporting system either via the telephone / teams or in person.

Subsequent updating of incidents on the incident reporting software.

Supporting the follow-up management of incidents.

Meeting one-off requests for data/reports as they are requested.

Using the patient records system to search for missing information and updates then add to incident.

Housekeeping and data quality tasks on the incident reporting software, including the removal of any duplicates from the system.

Meeting internal and external deadlines for uploading data to external agencies as required.

Support for the follow up of RIDDOR related activity.

Job description

Job responsibilities

To carry out the Departments incident reporting process, in conjunction with the rest of the team, using the Local Risk Management systems incident reporting software.

Reviewing, checking and coding incident reports as they are reported, Informing other staff and departments of all relevant incidents.

Sourcing any missing or additional information and adding to incidents to improve the quality of the records.

Final processing after authorisation by appropriate managers.

Review of data after submission into national systems.

Providing support to staff in the use of the incident reporting system either via the telephone / teams or in person.

Subsequent updating of incidents on the incident reporting software.

Supporting the follow-up management of incidents.

Meeting one-off requests for data/reports as they are requested.

Using the patient records system to search for missing information and updates then add to incident.

Housekeeping and data quality tasks on the incident reporting software, including the removal of any duplicates from the system.

Meeting internal and external deadlines for uploading data to external agencies as required.

Support for the follow up of RIDDOR related activity.

Person Specification

Qualifications

Essential

  • Good level of general education (Mathematics and English to GCSE Grade C) OR Level 3 NVQ Diploma in Business and Administration or equivalent

Experience

Essential

  • Experience of Office & Microsoft Excel & Word.
  • Maintaining tight deadlines.
  • Office administration

Desirable

  • Use of Local Risk Management Software Systems

Knowledge

Essential

  • Knowledge of quality checking of data.

Skills

Essential

  • Able to use own initiative
  • Word processing and IT Skills

Desirable

  • Minute taking
Person Specification

Qualifications

Essential

  • Good level of general education (Mathematics and English to GCSE Grade C) OR Level 3 NVQ Diploma in Business and Administration or equivalent

Experience

Essential

  • Experience of Office & Microsoft Excel & Word.
  • Maintaining tight deadlines.
  • Office administration

Desirable

  • Use of Local Risk Management Software Systems

Knowledge

Essential

  • Knowledge of quality checking of data.

Skills

Essential

  • Able to use own initiative
  • Word processing and IT Skills

Desirable

  • Minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

County Hall

Martineau Lane in

Norwich

NR1 2DH


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

County Hall

Martineau Lane in

Norwich

NR1 2DH


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Incident Manager

Kraig Watson

Kraig.watson@nsft.nhs.uk

Details

Date posted

05 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year gross per annum (pro rata).

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

246-COR7585316-A

Job locations

County Hall

Martineau Lane in

Norwich

NR1 2DH


Supporting documents

Privacy notice

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