Job summary
Are you looking for a challenging, rewarding opportunity? The Norfolk 111 Mental Health Option Team (formerly known as First Response Service) is developing and growing . We are recruiting Band 6 Senior Crisis Care Practitioners to support our helpline from our Norwich base.
The Norfolk 111 Mental Health Option Team is a helpline for people of all ages in Norfolk who need urgent mental health support. Our dedicated helpline is available 24 hours a day, every day and we are looking for dedicated caring, compassionate individuals to join the team. The Norfolk 111 Mental Health Option service provides a 24/7 crisis telephone line, giving support, advice and assessment in a compassionate, patient and recovery focused way.
You'll be joining a team with experience gained from a range of different settings, working in a supportive and encouraging environment.
Our shifts are typically 7am - 7pm, 8am - 8pm, 1pm - 1am and 8pm - 8am.
We are committed to developing people professionally and are keen to support individuals who are looking to take their first step into a more senior role. This is an opportunity to grow your management skills, take on responsibilities and help us shape and grown our service. No two days will be the same, but they will include elements of working within an MDT team, providing telephone triage assessments and supporting and guiding service users through crisis in our contact centre based at Weavers Centre, Hellesdon Hospital.
Main duties of the job
As part of the move to the crisis pathway, there is for potential for movement between 111 Mental Health Option, Crisis Resolution Home Treatment Team and Mental Health Liaison Team at the Norfolk and Norwich University Hospital.
As a Senior Crisis Care Practitioner you can expect to be:
- Answering calls from Service Users and professionals
- Triaging and assessing over the phone
- Safety Planning
- Documentation of the above including referrals, notes and referrals to other teams
- Liaison with other professionals and teams
- On occasion, creating formulations and plans for our regular callers
- Taking lead/champion subjects such as: Learning Disability, Youth, Drug & Alcohol, Perinatal, etc. (Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings)
- Shadowing other teams where appropriate/possible
- Brief intervention over the phone where appropriate
- Quality Improvement
You will also have the opportunity to co-coordinate shifts, provide clinical oversight and support to practitioners, supporting with teaching and training opportunities, leading on staff development and being a visible role model that echoes the values of the trust and the vision of the service.
When you join us, you can expect a robust training and induction package with ongoing support. You will have a supernumerary period and an allocated mentor to train and support you.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
We are looking for people who see challenges as opportunities and will have the ability to influence, inspire and energise others, as well as work with peoples strengths to make an all-round better working environment.
We would welcome informal visits or phone calls, please do not hesitate to contact to arrange!
For full details of your responsibilities, please see attached job description.
Job description
Job responsibilities
We are looking for people who see challenges as opportunities and will have the ability to influence, inspire and energise others, as well as work with peoples strengths to make an all-round better working environment.
We would welcome informal visits or phone calls, please do not hesitate to contact to arrange!
For full details of your responsibilities, please see attached job description.
Person Specification
Qualifications
Essential
- Registered Mental Health or Learning Disability Nurse, Occupational Therapist OR Social Worker with the relevant professional registration
- Registered Mental Health or Learning Disability Nurse, Occupational Therapist OR Social Worker with the relevant professional registration
- Ongoing professional development working towards degree level (if professional registration is following a diploma level course)
Desirable
- Recognised Leadership/Management training
- Higher degree or post graduate certificate in area of clinical / therapeutic practice
Experience
Essential
- Able to demonstrate an appropriate level of knowledge of mental health practice from previous experience
- Demonstrate effective risk assessment and risk management experience
Desirable
- Experience in delivering group based interventions
- Experience working in the specific area
Skills
Essential
- Excellent communication and engagement skills Conflict resolution and Breakaway training (or requirement to undertake within first 12 weeks)
- Effective analytical and decision-making skills
- Able to effectively prioritise own workload
Desirable
- Able to time manage and reflect on clinical practice
- Prevention and Management of Suicide training
Knowledge
Essential
- The ability to use clinical assessment tools and outcome measures effectively and collaboratively
- Have the ability to discuss, identify and escalate safeguarding issues in a sensitive way to protect those who are vulnerable
Desirable
- Developing knowledge of local wider systems and networks
- Knowledge of medication and the monitoring of its effects
Other
Essential
- Ability and willingness to travel independently to meet the needs and requirements of the service
Person Specification
Qualifications
Essential
- Registered Mental Health or Learning Disability Nurse, Occupational Therapist OR Social Worker with the relevant professional registration
- Registered Mental Health or Learning Disability Nurse, Occupational Therapist OR Social Worker with the relevant professional registration
- Ongoing professional development working towards degree level (if professional registration is following a diploma level course)
Desirable
- Recognised Leadership/Management training
- Higher degree or post graduate certificate in area of clinical / therapeutic practice
Experience
Essential
- Able to demonstrate an appropriate level of knowledge of mental health practice from previous experience
- Demonstrate effective risk assessment and risk management experience
Desirable
- Experience in delivering group based interventions
- Experience working in the specific area
Skills
Essential
- Excellent communication and engagement skills Conflict resolution and Breakaway training (or requirement to undertake within first 12 weeks)
- Effective analytical and decision-making skills
- Able to effectively prioritise own workload
Desirable
- Able to time manage and reflect on clinical practice
- Prevention and Management of Suicide training
Knowledge
Essential
- The ability to use clinical assessment tools and outcome measures effectively and collaboratively
- Have the ability to discuss, identify and escalate safeguarding issues in a sensitive way to protect those who are vulnerable
Desirable
- Developing knowledge of local wider systems and networks
- Knowledge of medication and the monitoring of its effects
Other
Essential
- Ability and willingness to travel independently to meet the needs and requirements of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
