Job summary
Are you looking to start a NHS career? We have the perfect opportunity for you! We are seeking a Receptionist / Office Clerk to join the Hammerton Court reception team, based at the Julian Hospital, supporting the Older Person's Inpatient Wards within the Central Norfolk Locality.The successful candidates will build experience working in administration in a supportive and friendly team.
This is a substantive part time position.
We are looking for a confident, enthusiastic and friendly receptionist/office clerk to support the changing needs and demands of our inpatient wards which will include a variety of administrative functions.
Main duties of the job
The successful candidate will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Providing positive service user / carer experience is pivotal to this role.
Duties will include, but not be limited to:
- Call handling, face to face liaison with service users, carers and colleagues alike, and other general administrative reception/office duties.
- Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
- Previous experience of Microsoft packages is desirable
- Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families.
- Ability to remain calm under pressure within a reception environment.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Benefits
Benefits included with this role are:-
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
- We are recruiting to 0.4 WTE Substantive Receptionist post
- 15 hours per week - Thursday and Friday 9am-5pm
- We have free on-site parking at the Julian Hospital.
Please visit our Facebook and Twitter page @NSFTjobs
Job description
Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
- We are recruiting to 0.4 WTE Substantive Receptionist post
- 15 hours per week - Thursday and Friday 9am-5pm
- We have free on-site parking at the Julian Hospital.
Please visit our Facebook and Twitter page @NSFTjobs
Person Specification
Qualifications
Essential
- NVQ 2 Customer Service or equivalent qualification / experience.
Desirable
- Knowledge of Trust's electronic records
Knowledge
Essential
- Use of ICT applications / packages
- Experience of working in a busy reception / office environment
Experience
Essential
- Dealing efficiently and politely with both internal and external stakeholders
Skills
Essential
- Effective and articulate communicator with good interpersonal skills
- Ability to maintain a professional manner at all times
Person Specification
Qualifications
Essential
- NVQ 2 Customer Service or equivalent qualification / experience.
Desirable
- Knowledge of Trust's electronic records
Knowledge
Essential
- Use of ICT applications / packages
- Experience of working in a busy reception / office environment
Experience
Essential
- Dealing efficiently and politely with both internal and external stakeholders
Skills
Essential
- Effective and articulate communicator with good interpersonal skills
- Ability to maintain a professional manner at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
