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Norfolk & Suffolk Foundation NHS Trust

Digital Infrastructure Technician

The closing date is 21 December 2025

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Job summary

A vacancy has become available within the Infrastructure Team for a Digital Infrastructure Technician. This role offers an exciting opportunity to join a forward-thinking team of skilled technicians, dedicated to maintaining a robust, high-performing, and modern ICT infrastructure.

The Digital Infrastructure Technician will play a key role in ensuring the stability, security, and efficiency of the NSFT Trust's IT infrastructure. This position is responsible for the implementation, support, maintenance, monitoring, and continuous improvement of core digital systems, ensuring they operate reliably and effectively to meet the needs of the organisation.

Working collaboratively with colleagues across the Digital Services such as Service Desk, Field Support and Systems teams, the post holder will contribute to the delivery of high-quality digital services. Responsibilities will include, but are not limited to:

  • Administration and optimisation of servers, networks, and telephony technologies

  • Troubleshooting and resolving hardware and software issues

  • Implementing and maintaining security protocols

  • Managing backups and disaster recovery processes

  • Ensuring compliance with organisational policies and procedures

Main duties of the job

The successful candidate will possess extensive experience in supporting and deploying a range of technologies, including but not limited to Microsoft server operating systems and applications, Cisco networking equipment, Azure cloud services, SQL databases and Veeam backup solutions. This role will also involve leading technical aspects of infrastructure projects, implementing new technologies, and demonstrating a proactive attitude toward learning and supporting emerging systems.

Applicants must hold a minimum of one industry-recognised technical ICT qualification, such as Cisco Certified Network Associate (CCNA) or Microsoft Certified Systems Engineer (MCSE), along with ITILv4 Foundation certification. Candidate must be educated to degree level standard in any ICT subject or equivalent qualification or experience.

We are seeking an individual who can quickly familiarise themselves with existing systems and respond effectively to diverse support needs. Strong communication skills, a practical and solution-focused approach to technical inquiries, and the ability to resolve issues efficiently are essential for success in this role.

Due to the importance of this role, the interview process will include four technical competency-based questions, followed by a 30-minute technical assessment to evaluate the candidate's skills and suitability for the position.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

03 December 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year gross per annum (pro rata).

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

246-COR7578857-A

Job locations

Hellesdon

Drayton High Road

Norwich

NR6 5BE


Job description

Job responsibilities

In addition to operational duties, the post holder will actively participate in Digital Services projects, requiring strong organisational skills, initiative, and effective communication. A commitment to teamwork and continuous service improvement is essential, as the role directly supports the Trusts goal of providing robust, high-performing digital systems that enable excellent service delivery for all end users.

NSFT Digital Job Description and responsibilities have been attached

Job description

Job responsibilities

In addition to operational duties, the post holder will actively participate in Digital Services projects, requiring strong organisational skills, initiative, and effective communication. A commitment to teamwork and continuous service improvement is essential, as the role directly supports the Trusts goal of providing robust, high-performing digital systems that enable excellent service delivery for all end users.

NSFT Digital Job Description and responsibilities have been attached

Person Specification

Skills

Essential

  • The ability to work within strict guidelines and deadlines
  • Willingness to learn and continue to learn new technical skills, where appropriate
  • Advanced keyboard skills

Qualifications

Essential

  • Educated to degree level standard in any ICT subject or equivalent qualification or experience
  • An industry recognised Technical ICT qualification e.g. Cisco Certified Network Associate (CCNA), Microsoft Certified Systems Engineer (MCSE)
  • ITILv4 Foundation

Desirable

  • Considerable experience of working with NHS HSCN network
  • Extensive knowledge of one or more key infrastructure technologies area

Experience

Essential

  • Providing infrastructure support within a large multisite/location environment
  • Working with project managers for delivery of infrastructure projects
Person Specification

Skills

Essential

  • The ability to work within strict guidelines and deadlines
  • Willingness to learn and continue to learn new technical skills, where appropriate
  • Advanced keyboard skills

Qualifications

Essential

  • Educated to degree level standard in any ICT subject or equivalent qualification or experience
  • An industry recognised Technical ICT qualification e.g. Cisco Certified Network Associate (CCNA), Microsoft Certified Systems Engineer (MCSE)
  • ITILv4 Foundation

Desirable

  • Considerable experience of working with NHS HSCN network
  • Extensive knowledge of one or more key infrastructure technologies area

Experience

Essential

  • Providing infrastructure support within a large multisite/location environment
  • Working with project managers for delivery of infrastructure projects

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Hellesdon

Drayton High Road

Norwich

NR6 5BE


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Hellesdon

Drayton High Road

Norwich

NR6 5BE


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Digital Infrastructure Team Leader

Tim Weller

tim.weller@nsft.nhs.uk

07776455882

Details

Date posted

03 December 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year gross per annum (pro rata).

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

246-COR7578857-A

Job locations

Hellesdon

Drayton High Road

Norwich

NR6 5BE


Supporting documents

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