Job summary
This is a senior managerial post responsible for providing strategic direction, leadership, and advice to support the Trust's patient safety and mortality activities.
The role will identify, develop and maintain pro-active and effective working relationships across all levels of staff within the Trust and external stakeholders.
The post holder will be expected to be visible and accessible to provide lead support and guidance to health care professionals, managers, and staff in all aspects of patient safety.
The post holder will be responsible for the staff management and functions of patient safety, including the implementation of all aspects of the Patient Safety Incident Response Framework (PSIRF), investigation processes, Learning from Deaths, Duty of Candour, Family liaison, shared learning, and external functions to include public health dashboards and the Medical Examiner process.
Main duties of the job
- To be the operational lead for the delivery of PSIRF and Learning from Deaths processes.
- Facilitative engagement with staff and senior leaders in the delivery of the above-named processes.
- The role will provide advice and direction on matters related to incidents requiring investigation, Learning from Deaths, Duty of Candour, shared learning and family liaison.
- To analyse data and produce information and reports to be presented to a range of stakeholders (internal and external).
- To manage the Patient Safety Reviewers, Patient Safety and Mortality Co-ordinator and Shared Learning Facilitators and ensure the effective management and support of Family Liaison Officers and Patient Safety Partners.
- Ensure appropriate allocation and completion of all investigative processes in a timely manner and in accordance with PSIRF.
- Ensure timely systems and processes for engaging, reporting and feeding back to families following reviews and investigations.
- Maintain accurate records, dashboards and systems to monitor patient safety and mortality functions and processes.
- To work in collaboration with medical leads to develop learning from mortality reviews and inform the physical health strategy for the organisation.
- To work with Public Health and the ICB to improve patient safety and share learning from deaths and mortality reviews
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description
Job responsibilities
- Work with clinical teams to identify and develop quality improvement work / incident and mortality reduction strategies across the Trust.
- To develop post incident review processes Trust wide and ensure that staff are supported following incidents, working with psychology leads and other relevant professionals.
- To contribute to multi-organisational initiatives to tackle the health inequalities experienced by those supported by NSFT.
- To develop and support work related to reducing suicides and self-harm.
- To co-ordinate clinical team improvement projects to reduce harm.
- To ensure compliance with external functions such as public health dashboards, participation in external investigations, and co-operation with the Medical Examiner processes.
- To work jointly with the Head of Legal Services and Professional Lead for Safeguarding to ensure that the patient safety and mortality team effectively contribute to all processes related to Safer Care and external requirements.
- Attendance at meetings, delivery of reports, and advice on patient safety issues.
- To provide expert lead advice, guidance and support in relation to patient safety matters.
- To provide leading support to other professionals, managers, and staff charged with responsibility for Trust wide matters with patient safety implications.
- To provide the link with colleagues of partner organisations on issues related to patient safety.
- Contribute/facilitate as required to investigations relevant to area of expertise as directed by the Director or Deputy Director of Safer Care.
- To work within statutory guidance and legislation in matters related to patient safety/mortality.
- Have a competent understanding of patient safety processes and investigation methodology (human and system factors).
- Escalate concerns relating to safety of services or environments within NSFT to the Deputy Director of Safer Care (or appropriate other), as they arise.
- To attend national and regional patient safety and mortality meetings as a representative of the Trust, presenting data and reports.
- To ensure compliance with specified timeframes for the completion of investigations and reviews.
- To co-ordinate thematic reviews ensuring that themes are identified and action is taken to reduce future risk.
- To develop and co-ordinate a Trust wide training programme for patient safety and mortality.
- To support the wider functions of safer care.
- To co-ordinate and manage the Learning from Deaths functions Trust wide responsible for Board level reporting.
- To work with a range of stakeholders to develop a patient safety strategy for the organisation.
- To ensure that service user and carer involvement is embedded into the work of the Safer Care Directorate.
- To ensure that team meetings and staff support processes are in place.
- To work jointly with the Governance Leads to co-ordinate safer care functions and delivery.
- To deputise for the Deputy Director of Safer Care as required.
- To work with the Director of Quality and Director of Physical Health and IPAC to ensure that learning is identified and action is taken related to wider work across the Nursing Directorate.
- To ensure that improvement work is developed and implemented in relation to the requirements of the CQC, specifically related to the Safe domain and related quality statements.
- To manage internal audits related to Safer Care ensuring that the departments achieve reasonable assurance.
- To effectively manage the budget for relevant teams in Safer Care.
Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed
Job description
Job responsibilities
- Work with clinical teams to identify and develop quality improvement work / incident and mortality reduction strategies across the Trust.
- To develop post incident review processes Trust wide and ensure that staff are supported following incidents, working with psychology leads and other relevant professionals.
- To contribute to multi-organisational initiatives to tackle the health inequalities experienced by those supported by NSFT.
- To develop and support work related to reducing suicides and self-harm.
- To co-ordinate clinical team improvement projects to reduce harm.
- To ensure compliance with external functions such as public health dashboards, participation in external investigations, and co-operation with the Medical Examiner processes.
- To work jointly with the Head of Legal Services and Professional Lead for Safeguarding to ensure that the patient safety and mortality team effectively contribute to all processes related to Safer Care and external requirements.
- Attendance at meetings, delivery of reports, and advice on patient safety issues.
- To provide expert lead advice, guidance and support in relation to patient safety matters.
- To provide leading support to other professionals, managers, and staff charged with responsibility for Trust wide matters with patient safety implications.
- To provide the link with colleagues of partner organisations on issues related to patient safety.
- Contribute/facilitate as required to investigations relevant to area of expertise as directed by the Director or Deputy Director of Safer Care.
- To work within statutory guidance and legislation in matters related to patient safety/mortality.
- Have a competent understanding of patient safety processes and investigation methodology (human and system factors).
- Escalate concerns relating to safety of services or environments within NSFT to the Deputy Director of Safer Care (or appropriate other), as they arise.
- To attend national and regional patient safety and mortality meetings as a representative of the Trust, presenting data and reports.
- To ensure compliance with specified timeframes for the completion of investigations and reviews.
- To co-ordinate thematic reviews ensuring that themes are identified and action is taken to reduce future risk.
- To develop and co-ordinate a Trust wide training programme for patient safety and mortality.
- To support the wider functions of safer care.
- To co-ordinate and manage the Learning from Deaths functions Trust wide responsible for Board level reporting.
- To work with a range of stakeholders to develop a patient safety strategy for the organisation.
- To ensure that service user and carer involvement is embedded into the work of the Safer Care Directorate.
- To ensure that team meetings and staff support processes are in place.
- To work jointly with the Governance Leads to co-ordinate safer care functions and delivery.
- To deputise for the Deputy Director of Safer Care as required.
- To work with the Director of Quality and Director of Physical Health and IPAC to ensure that learning is identified and action is taken related to wider work across the Nursing Directorate.
- To ensure that improvement work is developed and implemented in relation to the requirements of the CQC, specifically related to the Safe domain and related quality statements.
- To manage internal audits related to Safer Care ensuring that the departments achieve reasonable assurance.
- To effectively manage the budget for relevant teams in Safer Care.
Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed
Person Specification
Qualifications
Essential
- First level registered Nurse/Midwife/AHP (or relevant professional registration).
Desirable
- Post graduate qualification (masters) in a relevant subject or equivalent demonstrable experience
Experience
Essential
- Experience of working as a senior leader, effectively managing teams, budgets and reporting to Board/ Executive level.
- Working with Service users, carers, stakeholders and members of the public
Desirable
- Experience of delivering Quality Improvement initiatives.
Knowledge
Essential
- Evidence of knowledge of best practice and national priorities related to patient safety and mortality.
- Knowledge of the process and requirements for Duty of Candour.
Person Specification
Qualifications
Essential
- First level registered Nurse/Midwife/AHP (or relevant professional registration).
Desirable
- Post graduate qualification (masters) in a relevant subject or equivalent demonstrable experience
Experience
Essential
- Experience of working as a senior leader, effectively managing teams, budgets and reporting to Board/ Executive level.
- Working with Service users, carers, stakeholders and members of the public
Desirable
- Experience of delivering Quality Improvement initiatives.
Knowledge
Essential
- Evidence of knowledge of best practice and national priorities related to patient safety and mortality.
- Knowledge of the process and requirements for Duty of Candour.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
