Norfolk & Suffolk Foundation NHS Trust

Clinical Support Team Administrator

The closing date is 23 September 2025

Apply for this job

Job summary

A Clinical Support Team Administrator is required to support the SMI Suffolk Physical Health Team, a team of health professionals focused on:

A reduction in physical health illness in those service users across Suffolk both in primary and secondary care, with severe mental illness (SMI), approx. 3,800.

An increased level of physical health screening for service users with complex health needs, in particular, the Annual SMI Physical Health check.

Ensuring that the physical health needs of the service users are met through sharing healthcare information with the patients' primary care team and other stakeholders.

o Promoting service user self-management, self-care, recovery and the maintenance of independence.

o Improving communication between service users, professionals and carers.

o Ensuring a high level of service user and professional satisfaction

o Developing and maintaining successful, collaborative relationships with both primary and secondary care services.

Are you confident in taking the initiative in effectively managing administrative matters?

Do you work well with people and with healthcare teams?

Main duties of the job

To provide administrative support to the team in order that they can provide an efficient service to all customers.

To respond to the administrative needs of the service to ensure that the requirements of the organisation are met.

To provide non-clinical information to patients, families and carers, where necessary, including cancellation or rescheduling of appointments.

To take and process minutes for the team.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

16 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

246-WSU7283660-A

Job locations

Haymills House

Station Road East

Stowmarket

IP14 1RF


Job description

Job responsibilities

Please see Job Description for full details and person specification. For an informal discussion please contact the Service Manager

Job description

Job responsibilities

Please see Job Description for full details and person specification. For an informal discussion please contact the Service Manager

Person Specification

Qualifications

Essential

  • Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
  • NVQ 3 Business Administration or equivalent or working towards.

Desirable

  • Knowledge of NSFT electronic record system

Experience

Essential

  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
  • Working under pressure Working on own initiative with minimal supervision.
  • Ability to work with senior members of staff across a large organisation.

Skills

Essential

  • ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
  • Ability to co-ordinate and prioritise management diaries.

Knowledge

Essential

  • Working knowledge of Microsoft packages or equivalent. Maintaining administrative / secretarial systems.
Person Specification

Qualifications

Essential

  • Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
  • NVQ 3 Business Administration or equivalent or working towards.

Desirable

  • Knowledge of NSFT electronic record system

Experience

Essential

  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
  • Working under pressure Working on own initiative with minimal supervision.
  • Ability to work with senior members of staff across a large organisation.

Skills

Essential

  • ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent.
  • Ability to co-ordinate and prioritise management diaries.

Knowledge

Essential

  • Working knowledge of Microsoft packages or equivalent. Maintaining administrative / secretarial systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Haymills House

Station Road East

Stowmarket

IP14 1RF


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Haymills House

Station Road East

Stowmarket

IP14 1RF


Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager / Advanced Clinical Practitioner

Brendan Colton

brendan.colton@nsft.nhs.uk

07557184214

Details

Date posted

16 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

246-WSU7283660-A

Job locations

Haymills House

Station Road East

Stowmarket

IP14 1RF


Supporting documents

Privacy notice

Norfolk & Suffolk Foundation NHS Trust's privacy notice (opens in a new tab)