Service Desk Supervisor
The closing date is 21 September 2025
Job summary
The Service Desk is the single point of contact for all ICT related incidents and service requests. The goal of the Service Desk is to facilitate the restoration of normal operational service with minimal business impact on the Trust within agreed service levels and clinical / business priorities. The Service Desk also provides a mechanism for users to request and receive pre-defined; pre-authorised standard services, for example, new starters, new hardware requests, and / or new software requests.
The Service Desk Supervisor will be part of the Service Desk Team working as deputy to the Service Desk Manager by line managing members of the team, training new starters and ensuring quality of the team's work; as well as assisting in the duties of the Service Desk Analysts.
Main duties of the job
The primary duties of the role are to:
- Line manage approximately half of the department's ICT Service Desk Analysts
- Provide training and mentorship to new starters within the team
- Lead on Quality Assurance activities within the team
- Allocation of work duties to ICT Service Desk Analysts
- Deputise for the Service Desk Manager, when necessary.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Details
Date posted
12 September 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
£38,682 to £46,580 a year gross per annum (pro rata).
Contract
Fixed term
Duration
11 months
Working pattern
Full-time, Part-time, Job share, Flexible working, Compressed hours
Reference number
246-COR7281186 -A
Job locations
Hellesdon Hospital
Drayton High Road
Norwich
NR6 5BE
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
Hellesdon Hospital
Drayton High Road
Norwich
NR6 5BE
Employer's website
https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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